Zeacom Extends Reseller Support with Distribution Central

By Anil Sharma, TMCnet Contributor

Zeacom, a Unified Communications (News - Alert) vendor, has entered into a strategic partnership with Distribution Central, one of Australia’s ICT distributors, to increase specialized technical support to resellers of Zeacom (News - Alert) Communications Center (ZCC).

Officials with Zeacom said that the new relationship reinforces recent investments by the company designed to increase channel resources, including establishing a direct presence in Queensland.

Company officials pointed out that Australian resellers now gain significant additional support from Distribution Central’s specialist unified communications business unit, Unity Systems, to deploy Zeacom’s Unified Communications, Contact Centre and Business Process Automation solutions on Avaya (News - Alert) systems.

“ZCC is an increasingly popular Unified Communications and Contact Centre solution for Avaya users locally and internationally”, said Stephen Sarjeant, Australian country manager for Zeacom, in a statement.  

Sarjeant said that this partnership with Distribution Central creates an important new channel for Australian resellers and their customers to take advantage of the richness of ZCC on Avaya telephony systems.

Nick Verykios, Distribution Central’s sales & marketing director, , said that this partnership with Zeacom will extend the company’s offering to the partners and ensure they are combining the best solutions available with the company’s proven services capabilities.

“Our reseller support services include pre-sales technical support, post-sales field support, configuration, renewal and asset management, training and education programs and channel marketing programs,” he said.

Back in August, Zeacom had announced the release of Zeacom Communications Center (ZCC) 5.1, the latest version of its Unified Communications, Contact Centre and Business Process Automation solution.

ZCC 5.1 helps organisations improve employee collaboration and productivity, enhance customer service and drive down operational costs.

In particular, Business Process Automation makes it possible to automate frequent, repetitive enquiries in order to increase the speed and quality of front-line responses and back-office processes, freeing up service agents for higher value or complex transactions.

(source: http://www.tmcnet.com/channels/call-center-software/articles/108380-zeacom-extends-reseller-support-with-distribution-central.htm)