SUBSCRIBE TO TMCnet
TMCnet - World's Largest Communications and Technology Community

CHANNEL BY TOPICS


QUICK LINKS




Unified Communications: 6/15/2010 eNewsletter

Latest Blogs



Featured Channels



Featured Free Industry Resources

Multi-Channel Service: Enhancing the Customer Experience
Enhancing the customer experience has never been more important than it is in today’s economic environment. Customer satisfaction and retention are critical to any organization’s success and initiating a customer-centric culture and focus on the customer experience is essential to that end. This white paper explores the importance of providing customers with choices for their preferred method of support. Multi-channel service options, such as self-service via knowledgebases and downloads, live chat sessions, mobile applications, social networks, and easy issue escalation paths via the Web to improve the customer experience and increase customer satisfaction.
Seven No Nonsense Secrets to Avoid Hidden Costs with Lowest-Cost Satellite Phone Providers
The adage ‘You get what you pay for’ is always true, despite the vast efforts from marketers to convince you otherwise. Often when you pay the lowest price, you receive the lowest value for your money. The companies selling low-cost satellite phones don’t want you to know that you are undoubtedly getting less with them. When you open the shipping box, do you want your phone to be set up and ready to go? Has your lowest cost provider allowed you to pool your airtime, saving you money? Can they provide you with the kind of support you’ll need? Unfortunately the answers are ‘No’. In this revealing paper, GlobaFone CEO exposes the Seven Secrets to buying satellite phones in order to obtain the best value for your money. Anyone can provide a low price, but can they back it up.
Four Methods to Monetize Service Assurance Monitoring Data
In general, service assurance monitoring is tactical in nature. Carriers must continuously monitor the network to ensure it is performing as designed. When a failure occurs, the operations group needs to quickly isolate and resolve the issue. Return on Investment (ROI) for service assurance is typically measured in terms of improvements in operational efficiency and the amount of revenue saved from faster detection, isolation and repair time.








Technology Marketing Corporation

2 Trap Falls Road Suite 106, Shelton, CT 06484 USA
Ph: +1-203-852-6800, 800-243-6002

General comments: [email protected].
Comments about this site: [email protected].

STAY CURRENT YOUR WAY

© 2023 Technology Marketing Corporation. All rights reserved | Privacy Policy
-->