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May 08, 2007

Loquendo and Partner to Deliver Speech for Call Center and CRM Applications- Announce Special Focus on VoIP

By Stefania Viscusi, TMCnet Assistant Editor

Speech technology provider, Loquendo, has come together with, provider of the Web Contact Centre and Web Customer Relationship Management (CRM) to bring speech technology to WebCare.
BySide's WebCare solution offers an automated, online telephony solution that enhances performance and efficiency for contact center needs. Thanks to Loquendo's VoiceXML (News - Alert)/CCXML platform, which makes it easy to add and integrate speech recognition and text to speech technologies for speech applications, is able to offer virtual call centers and self-service applications.

The new partnership strengthens both companies bid for speech technologies in the Portuguese marketplace and offers solutions for all the sectors they are involved with.
With speech capabilities,'s Web customer care services have become more natural and easier for clients to use. also announced plans to introduce speech applications supporting Voice 3.0 and Web 2.0 for banking, credit and commerce, and telecommunications—specifically focusing on solutions for VoIP.
"Loquendo’s partnership with BySide.Com confirms Loquendo’s position in Portugal and sends out a clear signal about the excellence of BySide.Com technology solutions, which are seeing rapid take-up in a wide variety of sectors in the Portuguese market," commented Rosanna Duce, Loquendo Vice President in a statement.
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Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi’s columnist page.
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