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May 08, 2007
Loquendo and BySide.com Partner to Deliver Speech for Call Center and CRM Applications- Announce Special Focus on VoIP
By Stefania Viscusi, TMCnet Assistant Editor
Speech technology provider, Loquendo, has come together with BySide.com, provider of the Web Contact Centre and Web Customer Relationship Management (CRM) to bring speech technology to WebCare.
BySide's WebCare solution offers an automated, online telephony solution that enhances performance and efficiency for contact center needs. Thanks to Loquendo's VoiceXML ( News - Alert)/CCXML platform, which makes it easy to add and integrate speech recognition and text to speech technologies for speech applications, BySide.com is able to offer virtual call centers and self-service applications.
The new partnership strengthens both companies bid for speech technologies in the Portuguese marketplace and offers solutions for all the sectors they are involved with.
With speech capabilities, BySide.com's Web customer care services have become more natural and easier for clients to use.
BySide.com also announced plans to introduce speech applications supporting Voice 3.0 and Web 2.0 for banking, credit and commerce, and telecommunications—specifically focusing on solutions for VoIP  .
"Loquendo’s partnership with BySide.Com confirms Loquendo’s position in Portugal and sends out a clear signal about the excellence of BySide.Com technology solutions, which are seeing rapid take-up in a wide variety of sectors in the Portuguese market," commented Rosanna Duce, Loquendo Vice President in a statement.
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Voice over IP (VoIP) | X | | A real-time communications system that converts voice into digital packets containing media and signaling data that travel over networks using Internet Protocol....more |
Internet Protocol (IP) | X | | IP stands for Internet Protocol, a data-networking protocol developed throughout the 1980s. It is the established standard protocol for transmitting and receiving data
in packets over the Internet. I...more |
(source: http://www.tmcnet.com/channels/speech-recognition/articles/6717-loquendo-bysidecom-partner-deliver-speech-call-center-crm.htm)
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