September 23, 2008
NEC Unified Announces 'Unique' VoIP, ACD Deployment
By David Sims, TMCnet Contributing Editor
NEC (News - Alert) Unified Solutions, a vendor of enterprise business communications, has announced that a "unique deployment" of voice over IP (VoIP) and Automatic Call Distribution technology at 15 Mount Kisco Medical Group locations is "enabling medical staff to provide patients with quality and timely healthcare."
Through the use of NEC's Univerge SV7000 and Neax 2400 communications servers, as well as CallCenterWorX ACD and Global Navigator call center monitoring products, MKMG is supplying its employees with what NEC officials say are "the communications tools they need to perform in a healthcare environment."
On Mondays, five to six nurses must handle the influx of calls that come through MKMG's pediatric offices. The CallCenterWorX call-back feature allows parents to call, quickly reserve their place in the call queue, and hang up; when a nurse is available, the system automatically returns the call.
The process allows both patient and nurse to make efficient use of time and has received such positive feedback that MKMG is proceeding with implementing it in additional units.
By deploying the communications servers and applications from NEC, MKMG can address the various roles within its offices and "better serve its business needs," company officials say, such as "delivering personal patient care and being responsive to their medical questions."
"I believe that advanced IP communications is now a core technology for patient-facing business processes in modern healthcare," said Lou Van De Water, vice president and general manager of east regional sales, NEC Unified Solutions.
Earlier this year NEC Unified Solutions introduced a new IP platform designed and priced for small business, the UX5000, described by company officials at the time as "scalable communications that supports the latest generation of NEC's UX terminals."
The platform features UX-Mail, an embedded unified messaging product with a single box for voice, fax and e-mail, as well as UX IntraMail voice mail, SIP trunking for standardized VoIP, CygniLink, and automatic call distribution with real-time supervisory screens and historical reports.
A desktop software suite for PC Assistant, PC Attendant and UX softphone, and a multimedia conference server are included.
INTERNET TELEPHONY Conference & EXPO West 2008 — the biggest and most comprehensive IP communications event of the year — concluded Thursday in Los Angeles, California. Thousands of attendees flocked to the event for three valuable days of exhibits, conferences and networking opportunities. Mark your calendar now for ITEXPO East 2009, February 2-4, 2009, in sunny Miami, Florida.
Read archived editions of Show Daily eNewsletters from ITEXPO (News - Alert) West 2008 here. See you in February!
David Sims is a contributing editor for TMCnet. To read more of David's articles, please visit his columnist page. He also blogs for TMCnet here.
Edited by Stefania Viscusi