Optimized agent productivity is a constantly sought after goal for any business looking to increase their impact.
Increased agent productivity not only translates into business benefits, but can also ease agent frustrations, decrease call times and improve customer satisfaction.
This increased productivity can be achieved with desktop integration, which changes the way agents interact with their desktops.
Wednesday, a TMC (
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TMC president, Rich Tehrani (
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The Webinar, which will be held at 2:00 pm ET, will be presented by Francis Carden, CEO, OpenSpan and TMC Associate Editor Erik Linask (
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--Rapid integration of web and desktop-based applications plus web services
--Visual modeling of business process automations
--Extending existing applications by adding new business logic
--Providing customer-facing employees a single view across wide range of applications
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