Interactive Intelligence (News - Alert), a global provider of unified IP business communications solutions, received significant recognition at this year’s IT EXPO. The company was awarded Best Large Enterprise Solution at INTERNET TELEPHONY Conference & Expo East 2008.

INTERNET TELEPHONY magazine editors honored Interactive Intelligence for the company’s all-in-one IP communications software suite, Customer Interaction Center® (CIC), based on the product’s broad feature-set, ability to work with existing standards, and its impact on the Internet telephony industry.

"We selected Interactive Intelligence for our Best of Show award because CIC offers a single, highly scalable platform that helps large enterprises reduce costs by minimizing the number of systems required to purchase, integrate and manage," said Rich Tehrani, conference chairman and president of TMC (News - Alert), publisher of INTERNET TELEPHONY magazine.

"CIC's broad set of contact center agent and business user applications, along with its ease-of-interoperability from open standards such as SIP, also make it ideal for complex and heterogeneous infrastructures typically found within large enterprises."

INTERNET TELEPHONY Best of Show awards were presented across 11 different categories, with 34 winners selected from among a total of more than 150 exhibitors.

Best of show award winners were selected by magazine editors based on the most impressive new products or new releases demonstrated on the show floor.

The latest CIC release, version 3.0, was demonstrated by Interactive Intelligence and the IT EXPO East, held last month in Miami, Florida.

"We're very thankful to have received INTERNET TELEPHONY's Best Large Enterprise Solution award, because it acknowledges the focus we've put on our largest enterprise customers over the last few years," said Interactive Intelligence senior vice president of worldwide marketing, Joseph A. Staples, in a Monday statement.

 

"We specifically upgraded CIC 3.0 to address their key concerns, which include enhanced security features and simplified deployment."

CIC was first released in 1997 as a standards-based, all-in-one IP communications software suite designed to eliminate the cost and complexity introduced by multi-point vendors. The solution provides multi-channel contact center automation and enterprise IP telephony functionality for mid-size to large customer-focused and interaction-intense organizations.

As organizations ramp up their focus on multi-channel contact centers, the need for automation increases as these organizations are searching for avenues in which to drive effective customer service interactions to in effect drive revenues. This recognition by INTERNET TELEPHONY magazine at IT EXPO East is significant as the Interactive Intelligence solution was examined based on stringent criteria and against formidable competitors.

Interactive Intelligence has been able to enjoy significant success in the contact center industry as the company continues to focus on the pressing challenges that companies face and providing solutions that address these challenges in order to produce a productive environment.

 

Susan J. Campbell is a contributing editor for TMC and has also written for eastbiz.com. To see more of her articles, please visit Susan J. Campbell’s columnist page.