|
May 31, 2006
LexisNexis Ups the Ante in Professional Services CRM with the Unveiling of InterAction 5.5
OAK BROOK, Ill. --(Business Wire)-- May 31, 2006 -- Robust Report Writing, Calendar Synchronization, Internationalization, Document Linking Capabilities and Other Enhancements Support Firms' Growth Strategies
LexisNexis Interface Software announced today the release of InterAction 5.5, the latest version of its market-leading customer relationship management (CRM) solution for professional services organizations. To address the increasingly sophisticated business needs of professionals, InterAction 5.5 extends firms' ability to leverage Relationship Intelligence in the global marketplace, expands the scope of data firms can centrally capture and manage, and provides robust new reporting capabilities to give professionals customized and tailored access to Relationship Intelligence in virtually any layout or format.
"We've built upon the rock-solid InterAction platform and expanded its capabilities to provide firms more," said John McDonnell, vice president and general manager of LexisNexis InterAction. "InterAction 5.5 provides more ways to collect information, more ways to distribute that information to professionals, marketing and business development teams, and more ways to leverage Relationship Intelligence internationally."
Architected on Microsoft's .Net framework, a robust new report writing tool, complemented by dozens of modifiable, out-of-the box reports, provides users complete control and flexibility over presenting InterAction Relationship Intelligence to professionals. Now sophisticated reports can be created quickly and easily to support professionals, marketing and business development teams in their client development and client services efforts. Sample reports include Who Knows Whom(TM), Activities, Win/Loss Analysis on Opportunities, Marketing Event Analysis, Change Reports, Customized Overview Reports, Marketing and Working List Inclusions, Contact Type Reports and many more. InterAction reports can also be created in Microsoft Reporting Services, Crystal Reports and common file formats including Microsoft(R) Access(R) (.mdb), Microsoft(R) Excel(R) (.xls) and Extended Markup Language (.xml).
"Our client development strategy requires that we deliver critical information to users when and where they need it, such as a relationship and client history report that a professional can review in a taxi on the way to a client meeting," said Gregory Trinh, Director of Marketing Technology at Pillsbury Winthrop Shaw Pittman LLP. "InterAction's new reporting facility will significantly enhance our ability to respond quickly to professionals' information requests by enabling us to aggregate and deliver internal and external information."
The new release also adds internationalization support and enhanced mailing capabilities for users that are based in, or doing business with, virtually any country. InterAction and all related modules now supports Unicode data, enabling multi-national customers to integrate contact data into InterAction from all users and sources, regardless of character set or language.(a) Country-specific data now adheres to international standards, making it easier to accurately enter contacts, develop mailings lists, execute mailings and create reports Moreover, the user's home country and language can be configured within all InterAction environments and reports, enabling dates, times, and decimal numbers to be formatted to standard conventions of the user's location.
"Our client- and prospect- base is global and therefore we must be able to effectively track and manage our client data in a multitude of languages and locales," said Sunny Bane, marketing CRM manager at DLA Piper Rudnick Gray Cary US LLP. "InterAction 5.5's internationalization and global mailing support will greatly enhance our ability to effectively communicate with clients and market to prospects worldwide."
To help firms capture valuable Relationship Intelligence found in professionals' meeting and calendar appointments, InterAction now provides Microsoft(R) Outlook(R) calendar synchronization. At their option users can choose to add calendar appointments into InterAction with a single click of a button. The system will automatically log the meeting date, subject matter, location, time, participants and any meeting notes entered into the Outlook calendar form. If any details surrounding the calendar item are subsequently modified in Outlook, the corresponding InterAction calendar item also will be updated automatically.
"Knowing that a person was involved in important conference calls or negotiations in the past can have great client development value in the future, such as when you're trying to win that individual as a new client," said Bane. "With the option of automatically storing Outlook calendar items in InterAction, we no longer are at risk of losing that institutional knowledge."
Finally, very often documents can serve as valuable sources of Relationship Intelligence. For instance, an email message stored as an InterAction activity may provide little insight when viewed later if the attachment originally included in the email has not also been captured. To provide added depth to available Relationship Intelligence, InterAction 5.5 offers document-linking capabilities for firms that have not otherwise implemented a document management system. Now firms can securely link virtually any document type, even those attached to an email message, to activities related to specific people, companies or projects, thus ensuring that all aspects of an interaction are captured and accessible in the centralized repository.
InterAction 5.5 offers a host of additional new features and functionality, ranging from activity configuration enhancements, the ability to apply additional information fields to matters, deals, opportunities and engagements, and improved usability and administration.
"The breadth, depth and quality of this new release demonstrates LexisNexis' commitment to the InterAction platform and to ensuring that it continues to raise the bar by which all professional services CRM solutions are judged," said McDonnell. "Our team is growing, as is our passion for quality, support and customer service, which only bodes well for our professional services firm customers."
LexisNexis(R) InterAction, LexisNexis(R) Market Intelligence, LexisNexis(R) Martindale-Hubbell(R) and Mealey's comprise a growing portfolio of strategic client development products and services designed to help professional services firms grow their practices.
About LexisNexis and LexisNexis Interface Software
LexisNexis(R) (www.lexisnexis.com) is a leading provider of information and services solutions, including its flagship Web-based Lexis(R) and Nexis(R) research services, to a wide range of professionals in the legal, risk management, corporate, government, law enforcement, accounting and academic markets. A member of Reed Elsevier Group plc (NYSE:ENL)(NYSE:RUK) (www.reedelsevier.com), the company does business in 100 countries with 13,000 employees worldwide.
LexisNexis(R) Interface Software is the leading provider of CRM solutions enabling professional services firms and similar relationship-based organizations to create the Relationship Intelligence they need to generate new business and enhance client service. Its flagship product, LexisNexis InterAction, is a flexible and uniquely designed platform that delivers this Relationship Intelligence throughout the organization, quickly, efficiently and cost-effectively. Relationship Intelligence is a firm-wide asset that reveals the unique and complex connections between people, companies, relationships, experience and expertise, empowering professionals to leverage who and what they know to uncover new revenue opportunities, differentiate themselves from the competition and enhance client service. InterAction is internet-enabled, allowing professionals to view information however they choose--through knowledge management platforms, corporate portals, intranets, extranets and wireless devices. For more information please visit our Web site at www.interfacesoftware.com.
(a)Bi-directional languages such as Hebrew, Arabic and Farsi are not supported.
(source: http://www.tmcnet.com/usubmit/-lexisnexis-ups-ante-professional-services-crm-with-unveiling-/2006/05/31/1664798.htm)
|
|
Internet Telephony Magazine
Click here to read latest issue
CUSTOMER 
Cloud Computing Magazine
Click here to read latest issue
IoT EVOLUTION MAGAZINE
