Contact center solutions provider CTSoft recently signed an agreement with Aspect Software to distribute Aspect products in Middle East and Africa.

 

The United Arab Emirates-based CTSoft will issue many of Aspect’s contact center solutions, including Aspect EnsemblePro and AspectSpectrum ACD, in an effort to assist companies achieve customer service and marketing objectives.

 

CTSoft will also make available Aspect Unison Predictive Dialer and Aspect Conversations Predictive Dialer from the Aspect Signature product line, as well as AspectRightForce Workforce Management from the Aspect Performance Optimization product line.

 

“This region has experienced robust market expansion in terms of service portfolios, verticals and numbers of contact centers,” said Vipin Jethi, general manager of sales and marketing, Middle East and Africa, CTSoft.

 

CTSoft maintains a customer base in core verticals like banking and telecom and in sunrise verticals, including utilities, retail and transportation.

 

“Our relationship with CTSoft will enable companies in this region to benefit from the same products that are already successfully transforming the customer-company experience and creating tangible business benefits for enterprises in the U.S., Europe and Asia Pacific,” said Pramod Ratwani, vice president, Asia Pacific and the Middle East, Aspect Software, in a press release.