Co-nexus, Inc. developer of CXM and a provider of customer experience management products announced today the decision to integrate into their production line, LumenVox's speech recognition engine .
CXM's suite of software consists of four components: Connect , which enables call centers to maintain communication with customers in ways that go beyond voicemail and e-mail; Record , which provides an exact record of the entire customer experience; Recall , which allows for the quick retrieval, review, and distribution of recorded or archived transactions; and Report , an assessment of call transaction details that helps call centers evaluate employee performance.
LumenVox software proved to be very effective in precisely interpreting callers speech patterns, according to Chris Riggenbach, CXM Product Development Manager: “Additionally, I really appreciated the cooperation and assistance that we received from the LumenVox engineers. They are an easy group to work with."
LumenVox's speech recognition engine is an automated speech recognizer that performs speech recognition on audio data from any audio source. The low-level API speech engine is speaker and hardware independent, which provides speech application developers with an efficient development and runtime engine. The SRE allows for dynamic grammar creation, multiple audio formats, and extensive logging for companies to customize any existing application.
CXM, based in Houston, is a provider of advanced telecommunication systems and software applications for businesses seeking to improve their customer service. CXM claims more than 60 years of “combined experience” providing communication products and developing software applications.
LumenVox is a speech recognition company with over a decade of telephony experience. They develop a suite of speech recognition software that includes the Speech Recognition Engine, Speech Driven Information System, LV Speech Tuner and ArtiSpeech.
With this suite of software and worldwide technology partners, they can design, develop, deploy, maintain and host any speech application.
Check out LumenVox at the Speech-World show May 24-26 in Dallas.
David Sims is contributing editor and CRM Alert columnist for TMCnet.
To discover how contact centers can save money and increase productivity by making the switch to IP Telephony, be sure to attend TMC's IP Contact Center Summit May 24-26, 2005, in Dallas, Texas.