November/December 2001

Publishers Outlook
Hosting Services On The Softswitch: An Enterprise Solution
By Rich Tehrani, Publisher

Change Agent
SALT Seeks To Spice Up The Voice Web
By Marc Robins, Associate Group Publisher

Hosted Exchange
Planning Ahead To Avoid Disaster Outsourcing Can Help
By Laura Guevin, Editorial Director

The Edge
The Next Battle For Enhanced Services: The Desktop Telephone
By Ralph Hayon, congruency, Inc.

Industry News

Roundup
Internet Appliances

BONUS FEATURE
2001 Service of the Year Awards

TMC Labs Reviews
Centrinitys FirstClass Communications Platform Business & Education Editions

Service Of The Month
Where Youre At Is Where Its At
By Jeff Cortley, Lucent Technologies

Special Feature
Optimized Telephony Platforms In The Voice Portal Market
By Doug Petty, Pika Technologies

Hosted Speech Recognition For Customer Service (sidebar)
By Bruce Pollock and Jonathan McIntosh, West Interactive

Eight Things To Consider For Your Voice Portal (sidebar)
By David Friend, Sonexis

Emerging Services Spotlight
Server-Side Processing Pushes Wireless E-mail
By Gadi Mazor, Onset Technology

Driving Efficiency Through Unified Messaging (sidebar)
By Priscilla Awde for Siemens ICN

Services
IP: The Future Of Voice Messaging
By Ralph Hayon, congruency

Two-Way Interactive Alerting Boosts Sales And Customer Service (sidebar)
By Vytas Kisielius, Adeptra

Business & Development
Bridging The Gap: Integrating Customer Management And Network Management
By Adam Boone, CoManage, and John Janetos, Portal Software

Web Services: New Challenges, New Opportunities (sidebar)
By Jim Culbert, MetraTech

Tools Of The Trade
Performance Monitoring Changes The Face Of The SLA
By Michael Combs, Quallaby

Securing Carrier VoIP Networks (sidebar)
By Craig Warren, Aravox