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SERVICES
INFRASTRUCTURE
BUSINESS TO BUSINESS
SERVICES
Quaero Springboard Announced For Customer Communication Services
CRM service provider Quaero has announced the Quaero Springboard service, addressing companies needs for intelligent customer communication services. The hosted solution allows companies to outsource all or part of their CRM programs, avoiding infrastructure investments and technical and organizational challenges. The service offers customer database management, campaign design and implementation, campaign execution and response measurement, customer profiling and analysis, customer segmentation and predictive modeling, hosted Web site customer data tracking, Web-based reporting, analytics/data mining, demographics and overlays of other data, Web-based reporting, and data cleansing and householding.
Contact Quaero at www.quaero.com or by phone at 877-570-2199
Features Added To InfoCare BASIC IT Monitoring Solution
Managed software provider Silverback Technologies has announced additional features to its InfoCare BASIC license/service-based IT monitoring solution. New features include alert notification, as well as support for frame relay and switch port monitoring. Additional InfoCare PREMIUM features include Microsoft Windows and Exchange monitoring, server monitoring for HP Unix 11.0 systems, and Oracle database monitoring over any operating system. Alert notification includes targeted paging and e-mail notifications for informing appropriate IT staff members of specific problems.
Contact Silverback at www.silverbacktech.com
or by phone at 877-745-5775
Pendragon Web-Based Development Platform For Palm OS Rolled Out
The Pendragon Internet Forms Web-based development platform has been announced by Pendragon Software. The platform enables creation of database applications for Palm OS handheld devices, and enables design, deployment, and management of mobile database applications through a Web browser. The software also enables end users to build forms, including surveys, inspection forms, scientific research, work orders, asset management, and patient tracking. The platform also features an integrated secure synchronization server for connecting to handheld devices over wireless TCP/IP connections, or from remotely connected desktop and laptop computers. It is available as server software, or as a hosted solution for a monthly fee.
Contact Pendragon at www.pendragonsoftware.com
or by phone at 847-816-9660
New Accounting Applications Added To iemprove Webware Suite
iemagine has added three new accounting applications to the iemprove Webware suite. The iemprove Time & Billing project billing functionality aids businesses in tracking multiple projects, expenses, information about clients and payments, and employee timecards through a Web-based application that workers may access anytime, from anywhere. The iemprove Expense Control feature helps businesses collect and manage expense data for billing, payouts, and reporting, and features customizable categories for tax reporting. iemprove Ledger stores transaction and account data through security-classified account numbers, for transaction posting and accounting review through the Web. The new solutions are available in 15 languages.
Contact iemagine at www.iemagine.com or by phone at 312-596-8162
itBeeps! Universal Notification Service Unveiled
The itBeeps! universal notification service has been announced by eRing Solutions. The service enables mobile phone, Web mail, or unified messaging subscribers to be instantly notified of incoming e-mails, voice mails, faxes, or SMS messages. Event message headers are instantaneously sent to subscribers in real time through the service, and subscribers may act on these messages, wherever they happen to be, throughout the world.
Contact eRing at www.ering.net or by phone at 514-934-0806
WorldCom Announces WorldCom Web Center Customer Service Solution
The WorldCom Web Center, an Internet-based customer service solution, has been announced by WorldCom. The Web Center is a hosted service, combining traditional call center functionality with online communications features. It offers a way for businesses to meet increased customer service demands without incurring large IT infrastructure costs. Companies may order, configure, manage, and monitor their customer service operations online through the service, using simple Web browser interfaces. Other features include the ability to collect and continuously update customer contact information into an integrated database record
Contact WorldCom at www.worldcom.com or by phone at 800-WORLDCOM
Voyant Adds New Features To ReadiVoice Application
Voyant Technologies has added new installation and maintenance features to its ReadiVoice Web conferencing application. ReadiVoice enables service providers and telecommunications companies to add scalable, on-demand voice conferencing functionality to their solutions. New features include accelerated installation, configuration, and upgrade processes. Service providers can also allocate a set number of operators to control and manage a high number of conferences on larger system installations using the new features. The system also supports new users more easily by offering a faster, more intuitive interface for joining conferences.
Contact Voyant at www.voyanttech.com
or by phone at 888-447-1087
Concannon Announces Signia Call Manager
The hosted Signia Call Manager has been announced by Concannon Technologies. Part of the Signia Sales mobile sales automation solution, the call manager is an application switch featuring a media server and a next-gen softswitch hosted by Concannon. Services are geared toward medium to large companies with mobile sales forces, and help in the natural collection of data as well as in automating administration and extraneous processes. The Call Manager cycles through calls during idle times, and allows users to connect to important contacts on their priority lists from any phone or location. Additional features include automatic dialing, recording of notes, scheduling of follow-up calls, and voice recognition and text-to-speech through a partnership with SpeechWorks.
Contact Concannon at www.concannontech.com
or by phone at 877-284-5789
Contact SpeechWorks at www.speechworks.com
or by phone at 617-428-4444
MYLO Wireless Internet Service For CLIE Announced
Sony has announced the My Life On Line (MYLO) wireless Internet service for CLIE PEG-S320 handheld and notebook PC users. The service enables users to get wireless access to financial information, sports scores, news, and weather. MYLO is powered by GoAmericas Go.Web technology, which encrypts and compresses data as well as reformatting it for mobile access. Information may also be personalized and bookmarked, and e-mail and instant messaging are also enabled with the service. The MYLO.com Web site offers a preview of the MYLO interface, as well as coverage maps and the ability for users to register for and activate the service.
Contact Sony at www.sony.com/vaio or by phone at 888-222-SONY
Contact Go.America at www.goamerica.com
or by phone at 888-462-4600
Innomedias BuddyTalk To Be Bundled With Sound Blaster Live! Cards
BuddyTalk VoIP software from InnoMedia will be bundled with the Sound Blaster Live! series of audio cards from Creative Technology. BuddyTalk is an Internet voice communicator offering four ways to communicate with anyone in the world, through multi-party conferencing, PC-to-phone calling, PC-to-PC calling, and instant messaging. It features server-based mixing and full-duplex conferencing, coupled with the high sound quality of Creatives audio card series.
Contact InnoMedia at www.innomedia.com
or by phone at 408-432-5400
Contact Creative at www.creative.com or by phone at 405-742-6622
Six Talkie Specialist Products Created
Talkie has announced a line of six Talkie Specialist products, featuring animated conversational characters that may interact with people in real time to provider better communications between companies and customers. The characters use Talkies proprietary Natural Language Understanding and behavioral animation technology to provide solutions for customer service, e-commerce, and other applications. The Specialist suite features Talkie Mail, Talkie Analyst, Talkie Host, Talkie Infomate, Talkie FAQ, and Talkie POV.
Contact Talkie at www.talkie.com or by phone at 310-664-9600
CommWorks Resource Optimization Service Rolled Out
A new service from CommWorks Corporation helps service providers understand subscriber usage in their networks, as well as proactively plan for capacity upgrades and reallocations in advance of customer demand. The CommWorks Resource Optimization Service is delivered through the CommWorks Professional Services organization, helping service providers evaluate their network architectures, develop equipment budgets, and make build-out and deployment strategies for building network performance and return on investment. The Clairvoyant ForeCast Manager from Clairvoyant Software offers a service-demand forecasting system for the solution, combining business intelligence with network-capacity predictions.
Contact CommWorks at www.commworks.com
or by phone at 800-NET-3COM
Contact Clairvoyant at www.clairvoyant.com
or by phone at 408-861-1100
Yipes NOW Available For Adjustable Bandwidth
Yipes Communications, a provider of optical Gigabit Ethernet networks, has announced nationwide availability of Yipes NOW, a feature that allows customers to adjust their bandwidth through a secure Web interface. Customers with varied bandwidth needs for applications like video collaboration, data recovery or analysis, and software testing will find the feature useful, and IT managers can get a price quote, increase or decrease their bandwidth, and receive fully dedicated network capacity after just a few mouse clicks. The service is available to Yipes customers at no additional charge.
Contact Yipes at www.yipes.com/ypcare
or by phone at 877-740-6600
Z-Tel Unveils Interactive Voice Portal
The Z-LineCOMMUNITY interactive voice portal has been announced by Z-Tel Technologies, enabling organizations to deliver information in real time, which may be accessed by any phone, at any time. The portal is the first production application deployed on Z-Tels speech recognition platform, and will be incorporated in the companys other service offerings. It will also be marketed in conjunction with the Z-lineHOME residential local and long-distance phone service. The Z-LineCOMMUNITY voice platform is based on Nuances Voice Web Server and the Nuance 7.0 speech recognition software. The business logic and Web platform use JSP and enterprise java beans (EJBs) on a J2EE application server.
Contact Z-Tel at www.z-tel.com or by phone at 813-273-6261
Contact Nuance at www.nuance.com or by phone at 650-847-0000
New SIP Voice Service Announced By Denwa
Denwa Communications has announced an IP voice communications service based on the SIP protocol. The service extends SIP-based VoIP to ISPs and retails users, enabling service providers to offer multiple value-added services to customers including: Immediate service activation through subscriber self provisioning, a full suite of voice communications features, the ability to select carriers based on quality and cost optimization, and three levels of billing through agent, ISP, and end subscribers. The company selected several partners through the LongBoard Partner Initiative to troubleshoot interoperability and feature interaction issues.
Contact Denwa at www.denwa.com or by phone at 703-691-0330
Contact LongBoard at www.lboard.com or by phone at 888-886-2153
Interliant Launches INIT Mail Migration Service
The INIT Mail Migration service, offering customers a way to transition from their current e-mail platforms to a customer-managed or hosted infrastructure, has been announced by Interliant. The service helps customers migrate from legacy messaging platforms to new solutions, which may be managed and monitored on an outsourced basis, or in-house. The service is based on the ASPect Consulting Methodology from Interliant, which details the transition steps of a mail migration effort including requirements assessment and analysis, a survey of the existing mail environment, and development of a complete migration plan. Interliant certifies the results of the service and will transition the customer and provide ongoing support. New mail platforms may be hosted at Interliants secure data centers, and are available for Microsoft Exchange 2000 or Lotus Notes 5.0.
Contact Interliant at www.interliant.com/messaging
or by phone at 800-334-2403
INFRASTRUCTURE
Rapid Service Introduction System Rolled Out By BayPackets
BayPackets, a developer of carrier-grade systems for network-based service introduction, has announced its Rapid Service Introduction System (RSI). The system decouples service intelligence for rapid introduction of services, offering operational and business support system (OSS/BSS) integration including a suite of network-based enhanced voice applications. Services may operate in standard and next-gen network environments, and the system is based on an open standards, distributed architecture. The RSI consists of the RSI Processor 8000, the RSI Enhanced Apps Suite, and the RSI Mediate 6000.
Contact BayPackets at www.baypackets.com
or by phone at 510-743-2500
New Data Acquisition Architecture From ADLINK Offers Easy Upgrades
ADLINK Technology has announced a new architecture for data acquisition products that separates interface functions from data acquisition and control circuits. This half-sized architecture improves data resolution and makes upgrading easier and less expensive, while also offering greater component and system versatility. The company is using the architecture in the DAQ-2000 series of data acquisition and I/O control cards, which separate digital and analog functions. The DAQ may fit into a half-size chassis.
Contact ADLINK at www.adlinktechnology.com
or by phone at 866-4ADLINK
Abeo Information Integration OSS Introduced By Longitude
The Abeo OSS has been announced by Longitude Systems, designed for information integration through OSS data reconciliation. The solution uncovers discrepancies in data used by traditional OSSs, and offers data accuracy, helping service providers eliminate costly billing, provisioning, and customer-care problems. The system ships with a pre-built model of common IP services, network elements, and customers, and offers the ability to embed rules to govern technical and business issues. It may also be modified to reflect individual service providers environments, and is based on technologies including Sun Solaris, Java, and Oracle.
Contact Longitude at www.longsys.com or by phone at 703-818-5454
QuesCom Announces PBX-to-IP Solution For VoIP
The NextBX IP Telephony Architecture has been rolled out by QuesCom, and leverages service providers existing investments in PBX technology. The architecture consists of a suite of software applications and services enabling service providers to run VoIP for competitive long-distance voice communications. It consists of the SmartIAD servers, an IP enabler for PBX systems, and NextBX IP Telephony Services. These include: NextBX Access Call Server Software, NextBX Management Suite, NextBX Integrated Messaging Application, and NextBX IP Telephony API Toolkit. The SmartIAD 600 can handle up to 120 voice calls per server.
Contact QuesCom at www.quescom.com or by phone at 312-222-1237
Packet Tandem Switching Solution Upgraded By VocalTec
VocalTec Communications has announced Release 1.5 of its Packet Tandem Switching Solution, enabling service providers to begin migrating their networks to VoIP technology. The solution allows carriers and service providers to offer toll-quality voice services and introduce enhanced services, while speeding up network deployments. It is based on the H.323 and SIP protocols, enabling interoperability with existing voice networks, and also offers SS7 tunneling through packet networks for support of the advanced call control capabilities of SS7 networks. Additional features include advanced routing, inter-domain billing, and resource availability indication.
Contact VocalTec at www.vocaltec.com or by phone at 201-228-7000
MeetAbout Mobility Applications Introduced By Octave
Conferencing and group communications provider Octave Communications has announced the MeetAbout applications, enabling mobile users to start and attend instant conferences from any mobile device using speech, Web browsers, or SS7 signaling. The applications use Octaves hardware and software to enable instant communications with multiple members of a buddy list through an always-available conference room. They are geared toward wireless operators who wish to offer instant conferencing services to consumers and corporate customers, conferencing service providers who would like to expand their services, and wireless application service providers who wish to increase revenue.
Contact Octave at www.octavecomm.com
or by phone at 603-459-5200
GenieIDE Development Suite Rolled Out By VoiceGenie
VoiceXML gateway solutions provider VoiceGenie Technologies has announced the GenieIDE development suite for developing, managing, and deploying VoiceXML applications. The suite enables users to rapidly develop and deploy enterprise-grade voice applications with features like file editing, project management, validation, platform simulation, and code assistance. Aid with code development includes automatic indentation, attributes, and tags; suggestions for attribute values and completion; syntax highlighting; a tag/template insert tool; and a tag attribute editor and tag help.
Contact VoiceGenie at www.voicegenie.com
or by phone at 416-736-0905
MetraTech Introduces
XML-Based Billing And Revenue Sharing Platform
The MetraNet XML-based billing and revenue sharing platform has been announced by MetraTech. It features an adaptable architecture that simplifies configuration of billing plans that feature a combination of services. This molecular billing platform is designed for tier-one telecommunications and offers various members of the organization the power to create innovative pricing plans. It offers the power to meter, deconstruct, and dynamically recombine the smallest possible elements of a transaction, and allows service providers to introduce and immediately bill for customized services with adjustable pricing models. Billing system changes may be made through a Web browser with no system downtime.
Contact MetraTech at www.metratech.com
or by phone at 781-839-8300
Meet-Me Conferencing Application Created For CopperCom Softswitch
A meet-me conferencing application has been created by CopperCom for integration with the companys CopperController softswitch and CSX 2100 media gateway. It enables service providers to easily set up multi-party audio conferences with participants based throughout the world. Each CopperController softswitch may support up to 128 simultaneous conferences with as many as 32 participants per conference. Operators may use the software to schedule a conference and set up the date, time, number of participants, and a unique PIN code for each conference.
Contact CopperCom at www.coppercom.com
or by phone at 561-322-4000
SoundPoint IP Phone Now Available From Polycom
The SoundPoint IP 400 IP desktop telephone is now shipping from Polycom. The company also announced availability of its SoundStation IP 3000 IP conference phone based on its SoundStation audio conferencing systems. The SoundPoint features a 160x80 display and offers messaging, directory access, call progress details, and other application information. The first release supports MGCP v1, H.323, and H.450 protocols, and the phone may be field-upgraded as other standards evolve. It also offers 13 feature keys and four content-sensitive soft keys. The SoundStation IP 300 works with IP-PBX and softswitch platforms, and supports H.323. It offers access to call management through an intuitive interface, and features a digitally tuned speaker and three microphones.
Contact Polycom at www.polycom.com or by phone at 800-POLYCOM
Tenor CMS VoIP Switch Available From Quintum
Quintum Technologies has announced availability of the Tenor CMS VoIP multi-path switch, featuring call routing, QoS support using Quintums SelectNet technology, and a VoIP gateway and gatekeeper. The Tenor CMS media gateway features a 14-slot rackmount unit with support for up to 960 channels of voice traffic. It offers performance monitoring, call detail reports and history, and system management audit trails. Intelligent call routing is enabled through SelectNet, which routes calls over the network best suited for transporting a call at that moment, and will automatically switch the call to a different network if quality is degraded. The switch also features an integrated IVR/RADIUS server, and NATAccess, which enables VoIP endpoints behind a firewall or NAT to communicate with external VoIP networks.
Contact Quintum at www.quintum.com or by phone at 877-SPEAK-IP
New Version Of Voice Commerce Module Announced By NetByTel
The Order By Number Module Version 3.0 has been announced by NetByTel, enabling customers to order products by catalog number from any phone, at any time, without assistance from a live agent. The product is geared toward businesses that deal with more than 15,000 calls per month, and enables callers to order products through a virtual agent. It interprets a callers instructions and guides customers through a purchase using voice responses that mimic live interaction. The module also links to back-end e-commerce systems for simple recording of transactions.
Contact NetByTel at www.netbytel.com or by phone at 800-NetByTel
ADTRAN Unveils New Module, Updated Monitoring Device
ADTRAN has announced the ATLAS 550 NxT1 HSSI Module for T1 inverse multiplexing. The hot-swappable module combines T1 circuits into one logical data stream for support of LAN-to-LAN connectivity for high-speed data applications. It can be used with the ATLAS 550 IAD, and can multiplex up to eight T1 lines and automatically adjust the data rate to the HSSI port based on the number of circuits. The company also announced the IQ 710 application monitoring device has been updated to interoperate with the FRF.16 Multilink Frame Relay Protocol, offering SLA verification as well as the ability to identify bandwidth-intensive applications through network monitoring.
Contact ADTRAN at www.adtran.com or by phone at 800-9ADTRAN
ERX Router Software Enhancements Announced By Unisphere
New software enhancements to the ERX router from Unisphere Networks will enable broadband Ethernet. The software supports up to 32,000 VLANs per chassis, as well as per subscriber QoS and VLAN-to-MPLS mapping. It enables subscribers to dynamically customize services to meet individual user requirements when used with Unispheres Service Selection Center (SSC) software. The updates allow service providers to offer new revenue-generating services, and the software also enables IP routing, IP service creation, and subscriber management in one platform, at wire speeds.
Contact Unisphere at www.unispherenetworks.com
or by phone at 978-589-5800
New Version of Enterprise Everywhere Available From mPortal
Mobile software solutions provider mPortal has announced Version 2.6 of the Enterprise Everywhere mobile application platform. New features include an SMS, wireless application protocol (WAP) and e-mail Notification Server; portal deployment models; public domain registration capability; off-line application capabilities; a process design modeler; and a Web wizard. The Notification Server enables information alerts and delivery of interactive messages to end users, while off-line application capabilities enable users to conduct business on mobile devices without worrying about wireless networks and connections storing work even when wireless coverage is not available.
Contact mPortal at www.mportal.com or by phone at 703-917-7895
VoiceXML Support For SVI Media Server Announced
NetCentrex has announced Voice extensible Markup Language (VoiceXML) support for its SVI Media Server platform. The platform offers support for real-time performance and caching optimizations that enable high-volume voice portal and IVR systems based on VoiceXML. It offers service providers the ability to economically host voice portal applications through multi-tenant media server resources. Enterprises may also maintain in-house application development and management control through the enhanced platform. It can support thousands of simultaneous lines in various configurations, and offers voice features which include text-to-speech, voice recognition, audio conferencing, video, play file, and collect DTMF.
Contact NetCentrex at www.netcentrex.netor by phone at 888 547-9897
Onlinetel Subsidiary Launches VoIP Gateway Solution
Eiger Technology, a subsidiary of Onlinetel, has announced the Onlinetel Gateway Solution, a VoIP gateway. The solution creates a virtual private voice network (VPVN) between multiple offices, utilizing customers existing bandwidth to route both data and voice. The hardware is located at customers premises and works behind their existing firewalls to ensure voice security. Onlinetel uses softswitch technology to route voice calls from phone to phone through the Internet, from any wireless or landline connection. Eiger offers VoIP long-distance services to the Canadian market.
Contact Eiger at www.eigertechnology.com
or by phone at 416-216-8659
New Voice Over Packet Test Suite Rolled Out By Ameritec
The VoP3 test suite has been announced by Ameritec for measuring signal-to-noise ratios, spurious noise detection, and path confirmation in a packet-switched network. The suite works with both analog and digital models of Ameritecs AM2 Niagara, AM2S Squirt, and Crescendo network load generators. The new suite brings signal-to-noise ratio measurements, a longtime standard for measuring circuit-switched network quality, to packet networks. VoP3 also measures one-way and round-trip delays to five-ms report resolution, packet dropout count and duration, jitter measurements on every channel within a call generator, and leading edge and training edge clipping.
Contact Ameritec at www.ameritec.com or by phone at 626-915-5441
Quallaby Announces Version 3.0 Of Proviso
Quallaby Corporation has announced version 3.0 of the PROVISO service level management solution (SLM) for network service providers. The new version offers open XML interfaces for easy integration, as well as calendaring and planned outage features. It also offers grouping according to specific service guarantee packages, and the ability to take action based on groups. The PROVISO solution is based on the Solaris platform, and features support for Oracle databases. It stores all network data for optimizing network performance and managing service delivery.
Contact Quallaby at www.quallaby.com or by phone at 877-QUALLABY
BUSINESS TO BUSINESS
The Following Telecommunications Companies Recently Received Funding:
- Ventaso, Inc. has secured $20 million in funding led by Sierra Ventures, Carlyle Venture Partners, and others.
- Kenetec, Inc. has raised $12 million in a second round of funding from St. Paul Venture Capital and Siemens Mustang Ventures.
- Aravox Technologies, Inc. has secured $14 million in Series B funding from Global Crossing Ventures, Inc., SAIC Venture Capital Corporation, and St. Paul Venture Capital.
- SPEEDCOM Wireless Corporation has closed an $8.4 million placement of Class B convertible preferred stock, including $2.7 million in new cash in exchange for Class B preferred stock and warrants.
- Q-Optics has announced its Series A investment for an undisclosed amount, led by Warburg Pincus. Other investors include The Hatch Group, Brobeck Phleger & Harrison, Taylor Winfield, Collaborative Capital, and
VenturiFX.
- Control-F1 has secured an undisclosed amount of second round financing from SpringBank TechVentures, Palisade Capital Management, Launchworks, and FMC.com, as well as private investors.
- Convedia has announced a $20 million round of financing led by U.S. and Canadian venture capitalists.
NMS Voice Processing Chosen For Interactive Media Platforms
NMS Communications voice processing technology has been chosen to power Interactive Medias Meltemi interactive voice response (IVR) solution, which will create a voice-activated browsing platform for Loquendo, a Telecom Italia spinoff. The Meltemi Front End will be used to develop the VoxNauta multi-lingual voice browsing platform for surfing the Internet through an Intranet or phone. The platform will also act as a personal assistant, offering voice access to e-mail, calendars, agendas, dialing, and bookmarks for Web sites. NMS also announced its voice processing platform will be used to power SoundBite Communications interactive voice messaging services, turning any phone into an interactive group communications tool for business. Features include the ability to connect to a companys contact center to act on a promotional offer, or to respond to questions by speaking words or pressing buttons.
Contact NMS at www.nmss.com or by phone at 800-533-6120
Contact Interactive Media at www.imnet.it
or by phone at +39-068-446-2462
Contact Loquendo at www.loquendo.com or by phone at +39-011-757-6111
Contact SoundBite at www.soundbite.com
or by phone at 781-273-3360
GRIC Announces Partnerships With Nortel And Cable & Wireless
GRIC Communications GRICdial will be packaged with Nortel Networks Contivity VPN switches and client software. Customers who install Nortels switch will be able to sign up for GRICtraveler, a global remote Internet access service with more than 15,000 dialing locations throughout the world. GRICtraveler will also be incorporated by Cable & Wireless in their Global Dial service, which offers dialup access in more than 160 countries. The service may also be combined with Cable & Wireless IP-VPN Internet to ensure global business travelers can connect securely to their corporate networks.
Contact GRIC at www.gric.com or by phone at 408-955-1920
Contact Nortel at www.nortel.com or by phone at 800-4-NORTEL
Contact Cable & Wireless at www.cw.com or by phone at 800-486-8686
nCipher And Broadcom Partner To Offer Security Infrastructure Solutions
nCipher, a security provider for electronic transactions, is partnering with Broadcom Corporation, which enables broadband communications by providing integrated circuits. The partnership will enable content-aware networks to overcome the challenges of encrypted Internet communications, providing high-performance Internet security infrastructure solutions to equipment vendors and network architects. The combined solution will pair Broadcoms cryptographic processing technology with nCiphers Internet security and key management solutions, offering pre-packaged products that address performance and security solutions.
Contact nCipher at www.ncipher.com or by phone at 781-994-4000
Contact Broadcom at www.broadcom.com or by phone at 949-450-8700
deltathree To Use MSN Messenger To Enable IP Phone Calls
Voice-over-IP (VoIP) service provider deltathree will use Microsofts MSN Messenger and the session initiation protocol (SIP) to enable phone calls from users computers to any phone number in the world. Microsofts instant messaging client enables users to chat using text or PC-to-PC voice. Sprint E|Solutions has also announced it will offer Microsoft products as part of its hosted applications offering. Sprint will offer Microsoft e-commerce, messaging, and database services to its Internet Center Customers, who can also outsource integration, maintenance, and management of Exchange 2000 Server, Commerce Server 2000, and SQL Server 2000 to Sprint.
Contact deltathree at www.deltathree.com
or by phone at 212-500-4850
Contact Microsoft at www.microsoft.com
or by phone at 425-882-8080
Contact Sprint E|Solutions at www.sprintesolutions.com
or by phone at 877-495-3501
724 Solutions Will Integrate InterVoice-Brite IVR Solution
724 Solutions has announced it will integrate an IVR solution and speech technologies from InterVoice-Brite to add voice capabilities to its suite of products. 724s solutions address challenges to wireless adoption like device screen sizes and multi-touch entry keypads, while also focusing on synchronizing voice, text, and graphics. The companys alerting technology and wireless Internet platform support voice already by allowing users to access information and perform transactions using voice or text.
Contact 724 Solutions at www.724.com or by phone at 512-306-4200
Contact InterVoice-Brite at www.brite.com
or by phone at 800-700-0122
CosmoCom And ISC Form Alliance To Combine Products
IP-based contact center platform provider CosmoCom will combine the CosmoCall Universe platform with the Irene suite of IP-based workforce management applications from ISC. ISCs products offer advanced forecasting and scheduling algorithms through a browser-based interface, while CosmoCall Universe connects businesses and customers in multimedia, multi-channel call centers. The platform handles phone, voice, and video over the Internet, as well as text chat, IVR, voice mail, e-mail, and fax.
Contact CosmoCom at www.cosmocom.com or by phone at 631-940-4200
Contact ISC at www.isc.com or by phone at 212-477-8800
Akamai To Use Callbuttons Web Interaction Software
Distributed application and content delivery services provider Akamai will use Callbuttons Web interaction software and telecommunications services to boost its sales lead capture rate. The fully hosted Web interactive application from Callbutton will enable one-on-one interaction with clients and prospects online, and will give Akamai the tools to manage and track interactions. Customers simply click an icon on Akamais key Web site pages, provide their names and numbers, and then Callbutton routes the information to the Akamai sales team so they may respond.
Contact Akamai at www.akamai.com or by phone at 877-425-2624
Contact Callbutton at www.callbutton.com
or by phone at 866-533-1000
Loquendo And VocalPoint To Merge
Telecom Italia spinoff Loquendo has announced it will merge with VocalPoint Technologies under the name Loquendo. The companies will merge their speech technologies and platforms, and the combined company will drive speech applications worldwide with a focus on the telecommunications and enterprise sectors. Solutions will include Loquendos VoxNauta platform for voice applications, and VocalPoints VoiceBrowser software, which enables enterprises to build speech services from existing Web applications.
Contact Loquendo at www.loquendo.com or by phone at +39-011-757-6111
Contact VocalPoint at www.vocalpoint.com
or by phone at 415-615-0600
Sylantro Teams Up With Cisco And IPeria
Sylantro Systems has paired its applications-enabled softswitch with Cisco voice gateways in commercial deployments at multiple customer sites, offering service providers options for rolling out managed telephony services. Sylantro has been named a Cisco Service Provider Solutions Ecosystem Partner, enabling services like hosted PBX and business Centrex applications. Sylantro also announced a partnership with IPeria, a provider of carrier-class communications and messaging solutions for next-gen networks. Service features like unified messaging, business voice mail, and voice-activated e-mail are enabled through the deal. Customers access messages through IPerias ActivEdge Enhanced Communications System, which interoperates with Sylantros Applications Switch using SIP.
Contact Sylantro at www.sylantro.com or by phone at 408-626-2300
Contact Cisco at www.cisco.com or by phone at 800-326-1941
Contact IPeria at www.iperia.com or by phone at 781-993-3500
Captaris In OEM Agreement With Conita
Unified communications and mobile business solutions provider Captaris has announced an OEM agreement with Conita Technologies, which offers voice-driven technology for mobile productivity. Conitas Personal Virtual Assistant (PVA) platform will be available to Captaris for building enhanced applications with Captaris unified messaging, unified communications, e-document delivery, and mobile wireless products through the partnership. Conita will enable Captaris to offer speech access to corporate messages and databases through speech recognition and text-to-speech technologies, and Conita will develop features and applications for management of voice mail, fax, e-mail, calendar information, and contact lists using voice commands.
Contact Captaris at www.captaris.com or by phone at 425-820-6000
Contact Conita at www.conita.com or by phone at 888-515-6200
Transbeam Will Use CopperCom Gateway To Offer Services
Transbeam, a competitive local exchange carrier (CLEC) providing high-speed DSL services, will use CopperComs Gateway to offer integrated voice and data services to enterprise customers. The Gateway will enable Transbeam to deliver up to 24 voice lines over a single symmetrical digital subscriber line (SDSL). The company offers voice-over-DSL services in New York with plans for expansion, and operates as a CLEC in 11 states. High-speed connections are available at rates of up to 13.5 Mbps.
Contact Transbeam at www.transbeam.com
or by phone at 877-9TRANSBEAM
Contact CopperCom at www.coppercom.com
or by phone at 561-322-4000
SMARTS Will Expand Its Cisco OEM Agreement To Cover VoIP Management Products
Automated service assurance solutions provider SMARTS has expanded its OEM agreement with Cisco Systems to include Cisco VoIP management products. Cisco has used the SMARTS Development Environment (SDE) to build its CiscoWorks VoIP Health Monitor suite. Cisco is already using SMARTS technology in the CiscoWorks Device Fault Management (DFM) fault detection solution.
Contact SMARTS at www.smarts.com or by phone at 877-2-SMARTS
Contact Cisco at www.cisco.com or by phone at 800-326-1941
Avaya And IBM Working Together To Provide CRM Management Solutions
Avaya has announced an agreement with IBM Global Services, which will develop consulting and implementation services for various Avaya products and services. Offerings from Avaya supported by the partnership include unified communications solutions, CRM solutions for customer contact centers, and Web-based contact and e-commerce applications. They will be supported through a services practice made up of IBM Global Services and Avaya Professional Services.
Contact Avaya at www.avaya.com or by phone at 800-784-6104
Contact IBM at www.ibm.com or by phone at 800-IBM-4YOU
BroadSoft Service Delivery System Interoperates With Siemens Phone
The BroadWorks service delivery system from BroadSoft has successfully interoperated with the optiPoint SIP-based telephone from Siemens. Service providers using the BroadWorks system may now offer Siemens IP phones as part of this VoIP offering. The phone is already available with H.323, H.450, and Siemens proprietary Hicom Feature Access (HFA) protocol support. BroadWorks includes Centrex services like call waiting, auto attendant, conferencing, voice mail, and follow-me-anywhere, as well as instant messaging and integration with Outlook and Palm OS-based handheld devices.
Contact BroadSoft at www.broadsoft.com
or by phone at 301-977-9440
Contact Siemens at www.icn.siemens.com/desktops
or by phone at 800-765-6123
Ericsson To Use Texas Instruments Baseband Technology In Mobile Platforms
The 2.5G and 3G Ericsson Mobile Platforms will use Texas Instruments baseband technology as part of a memorandum of understanding between the two companies. Ericssons platform reference design will be combined with TIs semiconductors as part of the Ericsson Mobile Platforms strategy to offer complete systems solutions to the mobile phone and wireless devices industries. Ericsson platforms will support the GSM/GPRS, 3G EDGE, and WCDMA protocols, and will have access to TIs antenna-to-applications solutions like DSP-based digital baseband, analog, RF devices, as well as OMAP application processing solutions.
Contact Ericsson at www.ericsson.com or by phone at 972-583-0000
Contact Texas Instruments at www.ti.com or by phone at 800-336-5236
Telchemy Technology Will Be Integrated With Brix Solution
The VQmon/SA VoIP call-quality monitoring solution from Telchemy will be integrated with Brix Networks Internet performance management and service assurance platform. The technology will enable Brix to offer call-quality metrics for VoIP-based service level agreements (SLAs). Telchemy measures time-varying network impairments and recency to evaluate call quality, offering network and user-perceived call-quality factors in determining SLA metrics. Service providers may offer the maximum number of calls using the least amount of resources with Vqmon, and can benefit from increased call duration, customer satisfaction, and customer retention. SLA management and measurement solutions from Brix integrate with a scalable central site software application to give carriers information on the overall operation of their networks.
Contact Telchemy at www.telchemy.com or by phone at 770-614-6944
Contact Brix at www.brixnet.com or by phone at 978-367-5600
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