November 1998

Internet Telephony's Product of the Year Application Form Is Online! Cli

FEATURE ARTICLES
Carrier-Class Internet Telephony: What Will It Take?
By Scott McNutt & Henrik Sorensen, elemedia

Virtual Private Networking -- Real Technology Now
By Tom Ferrell, Compatible Systems Corp.

Building An Internet Telephony Empire -- What You Need To Know To Succeed
By Kevin Nethercott, SkyWave, Inc. & Jason Macres, DSP Research, Inc.

The Web-Enabled Call Center: It's All About Information
By David Tarrant, ServiceSoft Corp.

Click To Talk: Web-Enabling The Call Center (sidebar)
By David Greenblatt, IDT/Net2Phone

PUBLISHER'S OUTLOOK
Interoperability: Where We're Headed, Where We've Been
By Rich Tehrani

COLUMNS
Industry Insight
Foundations For Carrier-Class Internet Telephony
By Laurence J. Fromm, Dialogic Corporation

Next Wave
IP-Based PBXs: Facts And Fictions
By Mike Katz, NetPhone, Inc.

DEPARTMENTS
Industry News

Focus On
A Data/Voice Gateway Provider

Round Table
Carrier-Class Internet Telephony

Center Stage
Editors' Choice Awards

ROUND UP
Internet Fax Products And Services

Parity Software Development Corp.'s VOS v.6

MindCTI Inc.'s iPHoneX