May 1998

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ARTICLES
Access For Everyone: Taloring Web Call Through For A Diverse Audience
By Carmen Sears, Teloquent Communications Corporation

DEVELOPER
Caveat App Gen: Let The Developer Beware
By Peter Varhol, for DataViews Corporation

CALL CENTER
Electronic Support: Enhancing Call Center Response
By Christine Foreman and Tom Sherman, Stream International

Bosting oHelp Desk Productivity With CTI Loggin And Monitoring (sidebar)
By Joav Avtalion, NICE Systrems, Ltd

NETWORK TELEPHONY
Security For H.323-Based Telephony
By Eric Newman, DataBeam Corporation

Glossary Of H.323 Terms For H.235 (sidebar)

Digital Video: Overcoming Poor Quality With Compression
By Nancy Miracle, Intelect Visual Communication

INTERNET TELEPHONY
IP Fax Opportunities for ISPs
By T. Kent Elliott, Vienna Systems Corporation

Sidebars
Three Brand-New Pavilions At CTI™ EXPO

S.100—A Developer's View

A (Brief) Open Letter To CTI Vendors

REVIEWS
Copia International Ltd’s FaxFacts

Tool Time For Application Developers: Rounding Up Today’s Apps Gens

Sidebars
Employment Verification Made Easy

Building Better Banking Services

Increasing Information Access

DEPARTMENTS
CTI News

CTI Spotlight

CTI Web Site Awards

Cc:
Extending A Company’s Live Interactive Voice Communications To Remote Workers
By Tom Keating, Technology Editor, CTI™ magazine

On The Horizon
Developing Telephony Applications In The Year 2000
By Brough Turner, Natural MicroSystems Corp.

Inside Networking
IP VPNs: The Next Wave
By Tony Rybczynski, Nortel Networks' Enterprise Solutions

CTI EXPO Update
Dynamic Industry Line-Up

Outlook On The News
By Rich Tehrani, Publisher, CTI� magazine

Editor’s Notebook