Dynamic Industry Line-Up

May 1998

The Exhibit Hall floor of CTI™ EXPO will showcase two Learning Centers designed to demonstrate the latest technologies in the PC-PBX and Internet telephony fields. The Learning Centers are designated as educational and noncommercial booths — an ideal place for all attendees to learn about the latest developments in the PC-PBX and Internet telephony industries. Our learning centers are not marketing events, so attendees can feel comfortable approaching exhibitors, asking questions, and experimenting with the products — without being subjected to sales pitches. They are designed to help maximize your knowledge of the field and familiarize you with the different technologies available in the industry.

The Internet Telephony Learning Center, Booth #360, will consist of six Internet telephony gateway vendors exhibiting their latest products. Attendees will have the opportunity to inspect the gateways and make multiple calls to gauge the voice quality for themselves. The attendees will also be furnished with educational and objective material about the Internet telephony industry, technology, real-life benefits, and deployment techniques.

EXHIBITOR HIGHLIGHTS
As a service to our readers, we are providing a detailed list of the vendors who will be displaying their wares in the CTI™ EXPO Exhibit Hall (May 20-21, in Baltimore, MD). It will be THE showcase of the latest CTI, call center, and Internet telephony products and services offered. Exhibiting categories will include: CTI software; development tools; call center products and services; telecommunications products and services; Internet telephony; voice, video, fax, and data integration; unified messaging and productivity tools; audio and video conferencing; PC-PBXs; and many more. Here’s a preliminary look at some of the vendors who’ll be exhibiting, along with descriptions of the products and services they plan to show and explain to you during the show. Exhibit Hall attendance is free — you are welcome to browse around and do some first-hand research on the latest and hottest products and services.

ABIDCO, Booth #1127, is a regional economic development organization that works on a confidential basis to locate new and expanding industry in the southern one-half of the Richmond-Petersburg, Virginia Metro Area, located along Interstates 95 and 85. Its abundant labor supply, available building space, excellent transportation network, and competitive non-union business climate make the Appomattox Basin an excellent location for the telemarketing, data entry and call center industries. For more information, contact Jay Langston at 804-732-8971 or visit www.abidco.com.

Accelerated Payment Systems (APS CHECKS), Booth #955, is a leader in the "checks by phone" industry. APS CHECKS was originally developed by people in the collection industry, individuals who had an urgent need to receive immediate payment. Since this introduction, the use of APS CHECKS has expanded throughout retail, telecommunications, utilities, banking, finance, sales, telemarketing and other industry groups. Its systems developers, technical consultants, customer support staff, training coordinators, and salespeople deliver the value that is APS CHECKS. They provide the foundation for a superior software product and a unique service bureau operation. For more information, contact Bart Spencer at 800-288-6729.

ACCESS!, Booth #1327, is an OEM of outbound/inbound PC-based predictive dialers. Its products can accept information in multiple data formats, e.g., flat files, delimited, or database. The telemarketing product, called Elite, is bundled with TeleMagic, a contact management software package. Product features include real-time statistics, full reporting and monitoring, user-defined result codes, flexible campaign building, and unlimited multiple campaigns. ACCESS! dialers run in Novell, LANtastic, Windows 95, 3.1, NT, and DOS environments. Their newest dialer features a new TCP/IP predictive dialing engine ready for integration into your application. For more information, contact Scott McCollum at 310-574-4526 or visit www.access-corp.com.

Acxiom Corporation, Booth #348, provides a range of information services and products that allow businesses to make informed marketing, merchandising, and risk-management decisions. In addition to providing detailed consumer and business information, Acxiom compiles and licenses every published telephone listing for the U.S. and Canada. Acxiom InfoBase Telephone Directories data and Developer Tools offer solutions for call center automation both inbound, using caller ID and ANI, and outbound, by feeding a predictive dialer. For more information, contact Elaine Bedard at 978-739-7103 or visit www.databyacxiom.com.  

Ahern Communications Corporation, Booth #354, develops, manufactures, and markets Avid PC Headsets and Adapters. These high-performance, low-cost computer headsets are designed for use with CTI, Internet telephony, voice recognition, personal conferencing, business audio, and multimedia applications. For more information, contact Andy Smith at 800- 451-5069 or see www.pc-headsets.com.

AleSys, Booth #625, is a learning effectiveness organization specializing in increasing the return on investment from all call center training. Its Integrated Approach to Learning is designed to produce high-quality products and services customized to the specific goals of your Call Center. Product and service offerings include: effectiveness evaluations of call center training, redesign of call center training to increase rep performance and productivity first day on the job, which often helps reduce total training time, integration of customer service skills with technical skills to improve customer satisfaction, and professional development programs customized to the needs and experience of those who train and coach reps. For more information, contact Marnie Feasel at 352-336-8900, x22 or via e-mail at mfeasel@alesys.com.

Amanda, the Automatic Answer, Booth #751, offers a family of fully migratable voice processing products from basic voice mail to network telephony. The Amanda suite of products includes three core systems: Amanda@SOHO, Amanda@Work , and Amanda@Large, representing tAA’s solutions in the entry-level, base computer telephony, and network telephony product categories, respectively. tAA’s entry-level product, Amanda-@ SOHO, meets the needs of businesses requiring simple voice mail and automated attendant functionality. Amanda@Work provides the incremental benefits of visual call control, desktop messaging, IVR, and fax server capabilities. The network-based Amanda@Large product provides access to distributed communications, "on the fly" query and messaging functions, and comprehensive programming capabilities. For more information, contact Lisa Russell at 714-661-2660 or visit www.taa.com .

Area Development, Booth #326, is a leading monthly executive magazine covering corporate site selection and relocation. Editorial coverage provides valuable information pertinent to selecting the right site. Area development provides free site search information on locations throughout North America and the world. For more information, contact Dennis Shea at 516- 338-0100 or visit www.area-development.com.

Arise Computer, Inc., Booth #349, will be presenting a spectrum of high-performance, industrial computer hardware solutions for system integrators and OEMs. Products include a full range of single board computers, (SBCs) and a wide range of 19" industrial chassis as well as wall-mount chassis. The 20-slot chassis is equipped with redundant hot-swap power supply multiple system configurations. For more information, visit www.arisecomputer.com.

Artisoft, exhibiting at the Microsoft Partner Pavilion, makes TeleVantage, a completely integrated phone system that helps maximize productivity while controlling costs. Users can easily manage multiple incoming calls, transfer calls, set up conferences, and stay reachable for important calls. TeleVantage also includes a multi-level auto attendant and voice mail system, providing professional call management 24 hours a day. Artisoft’s computer telephony solutions include Visual Voice, Visual Fax, InfoFast and TeleVantage. In Dataquest’s "1997 IVR System Market Share and Forecast Report," Artisoft ranked first in number of IVR systems shipped in North America. For more information, contact Claire Meehan at 800-914-9985, x181 or visit www.artisoft.com/telephony.

Black Ice Software, Booth #953, is a provider of high-quality toolkits, utilities, and end user products for fax, voice, and imaging. Fax/Voice C++ OCX enables developers to rapidly build fax-on-demand, fax server, IVR applications, and more. It is scalable, hardware-independent, and royalty-free. Black Ice also offers the new Impact Fax product line, which includes Impact Fax Pro, Fax From Web, Fax on Demand, and Impact Fax Server. Also available from Black Ice are monochrome and color generic print drivers, annotation, TIFF, and Image SDK Plus for Win 95, NT3.5, NT 4.0, and NT 5.0. For more information, contact Lisa Pitcher at 603-673- 1019 or visit blackice.sendfax.com.

Bosch Telecom, Inc., Booth #1139, is a manufacturer of ISDN communication solutions. Bosch will be highlighting its call center platform, which provides scalable solutions for mission-critical applications. Bosch’s Integral 33xE ISDN switch is capable of switching voice, data, and multimedia transmissions. The Integral switch is totally open to the adaptation of CTI applications. Bosch offers a complement of desktop devices to support financial trading applications, ACD, call center, and corporate networks. Bosch will also highlight its Enterprise Development Kit (EDK), a tool for developing and implementing CTI applications. The kit includes a Bosch ISDN switch and additional phones, NT Server, Dialogic’s CT-Connect software, and on-site consulting. For more information, visit www.boschtelecominc.com.

Buffalo International, Inc., Booth #734, will be exhibiting its Object Telephony Server (OTS) which performs predictive dialing, ACD, IVR, blending, and fax processing on one PC-based switch. The platform is optimized for call centers sporting both high- and low-level APIs allowing seamless application integration. This server-only platform works in any computing environment that supports TCP/IP or NETBIOS. The modular design allows cost-effective implementation of any features desired, in conjunction with legacy telephony and computer environments. OTS NT scales to hundreds of trunks per PC; multiple units can be networked for thousands of ports. For more information, contact Gary R. Katz at 914-747-8500 or visit marketing@buffalo-intl.com.

CenterCore, Booth #1028, is a provider of call center and teleservices furniture. With 15 years of experience, CenterCore has a unique understanding of call center logistical and technical requirements. CenterCore’s unique circular design accommodates all phone, data, and power requirements, and increases work surface area while saving space. Ergonomic comfort keeps agents working in multiple-shift environments. In addition, selected CenterCore workstations are available with an exclusive 2-week QwikCenter program. For more information, call 800-220-5235 or visit www.centercore.com.

CommVault Systems, Booth #852, provides high-performance network data storage solutions for distributed client/server environments. Its Vault98 application integrated software suite is your total storage management foundation, covering backup and recovery, data migration, hierarchical storage management, and archiving. Industry-leading professionals and customer service enhance and optimize your centralized backup and recovery software. The product’s advanced feature set includes: complete administration via network management software, network based, centralized, automated backup; reliable and rapid recovery of files and popular databases; full media management; remote administration; cross server restores; ultra-high- performance VLDB backup and restore capability; plus application-intuitive interfaces. For more information, call 732-870-4000 or visit www.commvault.com.

Computer Communications Specialists, Inc., Booth #531, provides AVID, a software-based CTI enabler which operates across all standard operating systems and integrates up to 20 major telephone PBX and ACD systems. Core functionality of AVID includes advanced CTI client/server capabilities, ease of integration, real-time management of information, full voice and data call coordination, call transfer, call follow capabilities, fault resilience, automatic load balancing, and the ability to support multiple virtual call centers. Additionally, CCS provides SoftACD, a call control application designed to provide a combined ACD and IVR functionality to small-and medium-sized call centers. SoftACD provides features such as call queuing, filtering, and routing. SoftACD also features integrated IVR and CTI functionality. For more information, contact Doris Grage at 770- 441-3114 or visit www.ccsivr.com.

Connected Systems, Booth #540, offers the convergence of affordability, size, and functionality in voice processing systems. Connected Systems has helped make CTI simpler for OEMs. Their SimpliCT product line offers prices that enable OEMs to quickly capitalize on the explosive growth of the small business market. SimpliCT offers a unique combination of PC and voice-board functionality in 2- to 8-port, highly reliable, open platforms featuring ground-breaking voice compression technology and industry-standard programmability. Shipping worldwide today, all SimpliCT products are scalable and offer a variety of turnkey options. For more information, contact the company at 805-962-5066 or visit www.connectedsystems.com.

CTL, Booth #139B, makes Momentum, a diskless voice messaging system for under $1,000 dealer price; VoiceSupport, a 2- to 48-port PC based voice processing system with AMIS networking, fax-on-demand/fax-mail and unified messaging; and InteractiveSupport, a 64-port IVR system.CTL will be showing its desktop messaging product, DesktopSupport. DesktopSupport allows users to view their voice, fax, and e-mail messages from their desktop computer. DesktopSupport connects to any TCP/IP Ethernet LAN. It integrates with e-mail packages: Microsoft (MAPI), Novell (MHS), Lotus Notes cc:Mail (VIM), Banyan VINES, and Internet SMTP. A-4 port desktop messaging system is approximately $4,200 dealer price. CTL, Inc., with worldwide headquarters in Connecticut, has over 25,000 systems installed worldwide. For more information, contact Scott Marks at 203-925-4266 or visit www.CTLinc.com.

Cybernetics, Booth #943, is exhibiting its WorkForce Manager, a solution that provides user-friendly tools addressing the whole spectrum of call center needs, including collection of work history, display and analysis of critical data, forecasting staffing requirements, generation and assignment of employee schedules, exceptions, vacations, budgeting, real-time adherence, and much more. This Windows-based application places the power to balance customer service requirements with resource and cost control in the hands of management. WorkForce Manager addresses workforce planning, reporting, and managing unforeseen events. For more information, contact Maria Suarex at 305-529-0020.

DATA RACE, Booth #856, is giving remote access a voice, with the Be There! Remote Access system. Adding voice capabilities to traditional data-only remote access, Be There! maximizes the functionality of a single analog telephone line. Besides linking users to the corporate LAN for all of its data and fax services, Be There! simultaneously allows remote workers to use the corporate PBX/KSU and all of its telephony features — in real-time. The Be There! system is a leader in the remote access industry in the protection of corporate voice and data networks. It provides four distinct levels of security and integrates easily with existing third-party security programs. For more information, contact Kenneth Witt at 210- 263-2000 or visit www.datarace.com.

Database Systems Corp., Booth #724, is pleased to announce its 20th anniversary as a software applications developer. Its focus product, TELEMA-TION, is an industrywide, full-featured call center software solution designed for sales, marketing, customer service, and help desk operations. TELEMA-TION supports complete CTI functionality that includes ACD, predictive dialing, and screen pops that utilize ANI and DNIS technology. TELEMATION is truly a telemarketing database engine that supports multiple campaigns, scripting, statistics, appointment scheduling, literature fulfillment, and data transports (import/export). Complete customization by the end user such as designing screens, files, and reports allows the user the flexibility for growth and applications evolution. For more information, contact David Knight at 800-482-3282.

Davox, Booth #1536, will exhibit its award-winning Unison family of call center solutions. Its open-system, client/server and intelligent CTI technology is helping call centers world-wide to automate their collections, telemarketing, telesales, customer service, fund-raising, and other mission-critical customer contact activities. LYRICall, the latest addition to the Unison family, is a platform-independent, browser-based application and scripting design software that leverages the power of Internet technology and open standards such as HTML, Web browsers, and Java to increase call center agent productivity.This solution brings browser-based technology to the call center agent’s desktop. For more information, contact Barbara Kennedy at 800-480- 2299 or visit www.davox.com.

EIS International, Booth #943, is a leading provider of software solutions and services for outbound and integrated inbound/outbound call centers. With more than 80,000 workstation installations at 1,450 worldwide locations, EIS provides systems for telemarketing, customer service, fund-raising, market research, and collections to increase productivity, enhance operational efficiency, and improve agent effectiveness. For more information, contact Janet Wynkoop at 703-478-9808 or visit www.sersolutions.com.

Emerging Market Technologies, Inc. (EMT), Booth #828, is the "pit crew" for high-performance sales and marketing teams. It provides the insight, the resources, and the software to make sales and marketing automation work fast and work right. EMT is the world’s largest value-added reseller of TeleMagic Contact and Activity Management software, holding the title for seven consecutive years with a patent-pending implementation process designed to ensure the greatest ROI from your software investment. For more information, contact Jeff Multz or Dan Rezac at 770-980-1400 or visit www.emti.com.

EMS, Booth #952, specializes in telephone number look-ups, data enhancement, mail processing services, and lists. Its computer matching and manual look-up services are designed to provide the highest percentage of accurate telephone numbers for your outbound calling campaign. Consumer and business services are available in both the U.S. and Canada. For more information, contact Michelle Cooper at 800-367- 7311 or visit www.emsphone.com.

The Eyretel, Booth #1532, builds a recording system that offers customers a truly flexible enterprise solution for all their multimedia recording needs. Full CTI with switch or LAN-based applications allows indexing of calls with additional information, such as agent ID and customer account number. An industry-standard client/server interface, open database platform, and TCP/IP access to calls allows the recording system to be fully integrated into the customer’s LAN/WAN environment. The addition of QualityCall, Eyretel’s agent monitoring and evaluation package, gives call centers the tools they need to insure that their standard of service is second to none. For more information, contact Dawn Thames at 301-341-7400 or visit www.eyretel.com.

UniMessage software by Figment Technologies, Inc., Booth #854, is four servers in one: voice mail, e-mail, fax, and media mail, and is an ideal communication solution for any small or home office. UniMessage offers remote administration over the Internet on a Windows NT or Windows 95 platform. UniMessage is fully compliant with Internet protocol (POP3, IMAP4, and SMTP) and stores all messages using MIME. UniMessage is channel-ready and allows users to manage messages anywhere, anytime, with most communication devices on the Internet. For more information, call 888-292-5089 or visit www.unimessage.com.

For nearly two decades, Franklin Telecom, Booth #443, has been an innovator in telecommunications technology. The Tempest DVG, Franklin’s Data Voice gateway, provides a single-vendor, fully scalable, toll-quality solution to Internet telephony. Whatever the application, Franklin’s stand-alone solutions are designed to put an end to the search for multiple components. Franklin Telecom’s privately-held subsidiary, F-Net Corporation, is developing a global Internet telephony company based on Franklin technology. For more information, contact Alan London at 805-373-8688 or visit www.ftel.com  

Hammer Technologies, exhibiting at the Natural MicroSystems Partner Pavilion, makes the Hammer — the only system that provides a complete solution for load, feature, regression, and in-service testing of integrated telecommunications systems and services. Hammer systems are now recognized as the standard for testing computer telephony applications and systems. Hammer is in wide use today by developers of computer telephony, advanced switching, call centers, and enhanced services systems. The Hammer’s test capabilities include: voice, data, T1, E1, ISDN, Analog, ISDN, SS-7, WWW, TCP/IP, LAN/WAN, patented prompt recognition and test automation technologies, open expandable Windows NT architecture, and IP telephony. For more information, contact Mariana Haven at 978-694-9959 or visit www.hammer.com.

ICT Group, Inc., Booth #631, is a major call center teleservices provider for sales, marketing, and customer care for the financial services, insurance, telecommunications, pharmaceutical, managed care, information media, and utilities industries. The ICT Group provides fully automated inbound, out- bound, and integrated call handling as well as value-added marketing and market research services, including call center management. Business and consumer applications include: sales, lead generation and qualification, customer care, database marketing, surveying, and interviewing. It has multiple call centers located throughout the United States, Europe, and Canada. Multilingual, Pan-European, English/-French, and English/Spanish/Portuguese teleservices are available. To learn more about ICT Group, contact Jackie Amendolari at 215-702-2018 or visit www.ictgroup.com.

IMA’s EDGE call center software, Booth #1230, is an open-architecture, Internet-enabled, standards-based suite of tools and applications that integrates with telephony devices and host and legacy systems to control inbound and outbound call processing and manage call center functionality.

EDGE brings functionality, customization, adaptability, scalability, and integration to environments ranging from telemarketing and order processing to customer service and account management, resulting in enhanced customer interactions. IMA, a global provider of comprehensive call center software, also offers a full range of professional application and business consulting, technical support, and maintenance services. For more information, call 800-776-0462 or 203-925-6800 or visit www.ima-inc.com.

Impact Telemarketing, Booth #331, is a teleservices agency specializing in endorsed product sales, utilities, financial services, insurance, political, market research, and more. Its expertise includes business-to-business and business-to-consumer contact. It performs outbound calling and can handle thousands of inbound calls daily. Shared and dedicated inbound services are offered, as well as an integrated inbound/outbound option. Our clients will attest that our "Always a Positive Impression" motto permeates each day, because every day is the most important day to our clients. For more information, contact Deborah Brown at 800-793-2345.

Industrial Computer Source, Booth 446, manufactures and stocks PC-based 486, Pentium II, and Pentium Pro based industrial rack mount computer telephony systems, data acquisition, communication, and networking devices. These products target the industrial, scientific, and telecommunications marketplace. Industrial Computer Source designs and integrates custom chassis, CPUs, and systems solutions for engineers, scientists, and other technical users. With 12 years of experience, the company can manufacture and deliver from stock a wide variety of reliable, high-performance CTI solutions including: 10/15/20 slot hardware platforms, Pentium and Pentium Pro SBCs, CD/ROM servers, CT boards, rack-mount drive bays, ruggedized keyboards, displays, memory and telecom interfaces. For more information, contact Mike Dickey at 800 523-2320 or visit www.indcompsrc.com.

Info Works Software, Inc., Booth #1223, is the maker of Adapt, The Enterprise Management Software Solution, a tool that enables all of your employees to work as one to grow and keep customers. Adapt combines sales-force automation, contact management, customer service, accounting, marketing, messaging, and other features to let everyone in your company instantly share customer information. Adapt is completely open and customizable — you can create your own files, screens, processes, queries, and reports. Adapt includes ready-made connections to many popular accounting programs, and you can connect Adapt to other applications already running your business. For more information, contact Tracy A. Harvard at 800-21-MAGIC or visit www.info-works.com.

Inter-Tel, Inc., Booth #1037, 360B, offers complete IP telephony and networking solutions with the Vocal’Net IP telephony gateway, Inter-Tel.net alternative long-distance network, and AXXESS 5.0. Vocal’Net, is designed to enable businesses with multiple locations to use the Internet or private intranets to send real-time, full-duplex voice and fax communications. Resellers can build their own point-to- point IP telephony network and resell alternative long-distance services. Inter-Tel. net is a worldwide low-cost alternative long distance service. AXXESS 5.0 offers fully transparent networking of AXXESS digital communication platforms. For more information, contact Greg Wilson at 602-961-9000 or visit www.inter-tel.com.

Interative Intelligence, Inc., Booth #830, offers the all-in-one communications server — Enterprise Interaction Center (EIC). This Java-based communications system replaces proprietary boxes such as PBXs, ACDs, VRUs, voice mail systems, fax servers, CTI gateways, and more, with a single Windows NT server. EIC turns every PC into a graphical phone with screen pops and universal inbox capabilities integrated with Microsoft Exchange. Its graphical application generator allows call centers, workgroups, and entire enterprises to easily automate every aspect of internal and external interactions — whether by phone, fax, pager, e-mail, or Internet. Internet integration includes online chat, call back, and automatic Web page generation. For more information, contact Nichole D. Haller at 317-872-3000 or visit www.inter-intelli.com.

Interior Concepts, Booth #431, is a custom manufacturer of call center and telemarketing furniture. Its Chase wire management system, one-inch panels and custom capabilities make Interior Concepts an industry leader. With its state-of-the-art design capabilities, it can assess the customer’s needs and provide a space plan of the area in need of furniture. Interior Concepts’ award-winning customer service is designed to assure the customers of the best in pricing and service. For more information, contact Christine Church Jacobs at 800-678-5550 or visit www.interior-concepts.com.

Komtel, Booth #334, will be displaying its TeleKom VRU Model BB, which features the APEX OmniVox for Windows NT application generator. A number of IVR applications will also be demonstrated. Komtel is a well regarded telephony solutions provider known for quality voice response systems, unmatched development and systems integration skills, and a commitment to quality products and services. Komtel provides voice response systems and custom application development to a number of respected organizations.They are a Northern Telecom Business Affiliate and a Voicetek and APEX Value Added Reseller. For more information, visit www.komtel.com.

Linkon Corporation, Booth #754, produces worldwide integrated hardware and software products that process voice, data, and image signals. Its DSP- based Maestro System, with true universal port capability, offers integrated call processing, fax, modem, voice compression, and speech recognition all in a single computer slot. Linkon also manufactures the LinkNet IP Telephony Gateway for voice and fax over IP. LinkNet is based on Sun Microsystems’ SPARC-based computers that run the Solaris operating system and is available in both Sbus and PCI configurations. LinkNet features integrated voice and fax over IP, a robust Gatekeeper software layer, and integrated enhanced services. For more information, contact Marc Robins at 203-319-3123 or visit www.linkon.com.

Lucent Technologies, Computer Telephony Products, Booth #1152, is a leading provider of computer telephony components, utilities, and development tools to the communications industry. Lucent introduced the first PC-based voice processing card powered exclusively by DSP technology in 1988. This innovation set new standards in performance, quality, reliability, and value. Lucent’s open, standards-based hardware and software components are used in a wide range of telecommunications equipment and for CT applications such as messaging, switching, digital recording, fax, voice over network, and much more. Computer Telephony Products offer 30+ products approved worldwide and has offices in the United States, Europe, and Asia. For more information, contact Liza Santos at 408-874-4172 or visit www.lucentctproducts.com.

Marathon Technologies Corp., Booth #853, offers new Zero Downtime NT Servers — Marathon’s Endurance 4000 provides Constant Computing for Windows NT Servers and Clusters at a low cost of ownership. Configure fault-tolerant servers by interconnecting standard off-the-shelf Pentium Pro systems running the Microsoft Windows NT operating system . In addition to Constant Computing, fault tolerance, and low cost of ownership, Endurance 4000 offers continuity of service in the event of a site disaster and the industry’s first warranty against data loss. For more information, call 978-266-9999 or visit www.marathontechnologies.com.

Memphis Area Chamber of Commerce, Booth #1026, is a economic development organization that provides information to the telemarketing and business telecommunications industry on the locational advantages in Memphis, America’s Distribution Center. For more information, contact Larry Henson at 800-250-3172 or visit www.memphis.acn.net.

Melita International, Booth #1134, which began operation in 1983, is a leading provider of customer interaction and call management systems for call centers that enable businesses to automate call center activities and enhance their telephony-based customer communication. Worldwide customers include, among others, leading organizations in the financial services, retail, media, and communications and service bureau industries, where businesses are engaged in frequent telephone contact with customers or prospects. For more information, contact Jenny Schuh at 770-239-4667 or visit www.melita.com.

MicroAge, Booth #746, is committed to providing computer-telephony integration (CTI) solutions. That’s because MicroAge recognizes a market that is here to stay; a market that represents a wealth of new opportunities. MicroAge’s CTI category delivers products and services to ensure success in this newest information technology. Regardless of the client’s current expertise, MicroAge can fill any knowledge gap to ensure no missed opportunities.

For more information, contact Colleen Humpal at 602-366-2305 or visit www.microage.com.

Microlog Corporation, Booth #927, designs, assembles, and supports a complete line of Interactive Communications systems and application solutions for customers worldwide. With over 14,000 installations worldwide, its applications find appeal in both government and private industry. Its systems are designed to improve labor productivity, ensure the timely completion of business transactions, and deliver critical information on demand to customers and vendors alike. Microlog’s interactive voice response systems, Intela, combined with IntelaCTI, IntelaConnect, IntelaDB, IntelaAttendant, or IntelaPowerdial, allow developers to assemble a complete voice-enabled call center solution. For more information, contact Scott Rover at 301-428-9100 or visit www.mlog.com.

Microsoft, Booth 1149, is the world-wide leader in personal computer software. The company offers a wide range of products and services for business and personal use, each designed to make it easy and enjoyable for people to take advantage of the power of personal computing every day. Microsoft products and technologies are also recognized foundations for computer-telephony. Windows NT Server is the platform of choice for telephony and communications. Microsoft Exchange Server and other members of the Microsoft BackOffice family also perform important roles in computer telephony solutions. Plus, other Microsoft offerings, such as Outlook, NetMeeting, and Internet Explorer, deliver great personal productivity. For more information, contact Mark Lee at 800-426-9400 or visit www.microsoft.com.

Microsolutions Development Corporation, Booth #1324. CATRAK is a robust Call Center System powered by Lotus Notes which speeds contact resolution and fulfillment. Unique in its functionality, CATRAK exceeds competing products with a real-time drill down capability, automatic routing of contact records, plus the automatic generation of follow-up letters and reports to management. CATRAK makes Internet-enabled customer service a reality, using Lotus’ Domino Web Server. Representatives, managers, and customers can easily and securely access vital and timely call center information over the Internet or corporate Intranet via any Web browser.

Mode Office Systems, Booth #1126. For over 20 years, Mode has specialized in the manufacture of office and call center furniture that meets customer needs rather than cookie-cutter solutions. Options include circular clusters and rectilinear workstations with exceptional cabling capabilities, multiple raceways for voice, data, and electrical wiring, and the highest-rated acoustical panels in the industry. Mode provides free space evaluation and layouts with a four-step process that includes an in-depth task analysis. The result is a call center that meets your needs and budget requirements, shipped when promised each and every time. Mode gives you freedom of choice. For more information, contact Howard L. McKean at 800-497-9873 or via e-mail at callcenters@modeoffice.com.

MUSIC Telecom (formerly NewVoice), Booth #634, is a leading manufacturer of DSP-based voice and fax processing boards. MUSIC Telecom products are ideal CTI building blocks, and support industry standards like MVIP, WAV, and BABT. TAPI, Active X, and native C/C++ offer a variety of development environments. New features can be accessed by downloading software modules to the board, such as on-board fax and caller ID, built-in conferencing, powerful call progress, and DTMF detection. MUSIC Telecom products also offer a high-impedance interface and dedicated headset. VARs will be sharing its booth to show demonstrations of computer telephony applications and tools. For more information, contact Rhonda Lake Cohen at 908-684-1300, x115, or visit www.musictelecom.com.

Natural MicroSystems, Booth #949, is a provider of open computer-telephony platforms, and open telecommunications solutions. Its state-of-the-art technology enables its partners to shorten time to market for high-value computer telephony systems including Internet voice and fax systems, integrated voice response (IVR) systems, and call centers integrated with Web sites. Demonstrations in its booth at CTI™ EXPO include Fusion 2.0 with a minimum of 192 ports of IP voice and H.323 support in a single chassis, fax over IP, CompactPCI hot-swap capability, and a PC-based PBX. For more information, call 508-620-9300 or visit www.nmss.com.

Netaccess, Booth #546, will be show-casing a new, CompactPCI-PRI T1/E1, ISDN, WAN Access Card, which rounds out Netaccess’ comprehensive line of ISDN T1, E1, PRI, PRI WAN Access Cards for PCI, ISA, and VME bus systems. Instant ISDN software, which provides an easy way to integrate ISDN technology, creating a faster time to market and global presence for your OEM products, will also be exhibited. For more information, contact Julie Krawec at 603- 890-7211 or visit www.netacc.com.

Noble Systems Corporation (NSC), Booth #1034, offers flexible, predictive dialing, inbound ACD and blended call systems, and software and solutions, which are fully customizable by the user. NSC’s system features include: customized screens, real-time voice and data reporting and exchange, remote agent management, fax on demand, credit card payment processing, digital recording, internal/external call transfer, user-defined software, screen, reports, limitless expansion, and more. Open database design can integrate within your network or stand alone. Unix, Informix, and Dialogic. SCSA compliant.For more information, contact Joy Tu at 888-8-NOBLE-8, x372 or visit www.noblesys.com.

Nova International, Booth #1055, offers UpSell programs designed to maximize the profit potential of each contact with prospects and customers, differentiate your product from your competitors’, create compelling purchase incentives, and build customer loyalty. Nova’s product and service programs offer an array of exclusive pricing, discounts, rebates, and special offers on many of the most important purchases your prospects and customers make, blended into a customized portfolio that complements your existing product or service offerings. Nova programs are completely turnkey — program development, fulfillment, customer service, billing, and financing. With little or no investment required, Nova’s impact can be measured on your bottom line. For more information, contact Mike Cashion at 888-523-5112.

Nuance Communications, Booth #1054, develops advanced technology for speech recognition, language understanding, and speaker verification software to automate access to information and services over-the-phone. Nuance’s products enable a user to speak to a computer over the telephone in everyday, conversational language. Nuance6 is a client/server software product that combines unparalleled accuracy and natural language understanding for high-performance telephony applications. Nuance Developer’s Toolkit facilitates the rapid development, prototyping, and deployment of speech recognition applications with natural language understanding. Nuance Verifier is a speaker verification product that creates a voiceprint based on a caller’s voice, providing a extra level of security when integrated with Nuance6. For more information, contact Aimee Mikolasik at 650-847-7723 or visit www.nuance.com.

NTS Marketing, Booth #1022, is a full-service call center service agency. All of its operations are under one roof in a brand-new 29,500-square-foot facility, including a 115,000-cubic-foot, custom-designed warehouse, offering complete turnkey services. Its facility integrates the capacities of a 135-seat ISDN-served call center for inbound and outbound projects with the high-tech backup of a hybrid data center and a fully equipped in-house fulfillment center. Examples of NTS services include: live operator coverage 7/24, literature fulfillment, product shipping, personalized correspondence, information packages, customer care calls, medical sample detailing, market surveys, and database management. For more information, contact Barbara Lincoln at 804-947-0000.

On-Line Interpreters, Inc., Booth # 731, provides live interpretation via a telephone conference, in a multitude of languages. On-Line caters to a wide range of client needs: facilitating customer service, appointment scheduling, order acceptance, and sales generation, and runs the gamut of communications demands experienced in everyday business. On-Line maintains professional, over-the-phone language interpretation 24 hours a day, 7 days a week. In addition, On-Line Interpreters, Inc., maintains complete telemarketing service capabilities for specialized, language-specific markets. Written translation of correspondence, marketing material, reports, forms, Web home pages, etc., are their forte. Call for a professional recording of IVR prompts. For more information, contact Lance Lindeen at 248-380-9163 or visit www.imagetown.com.

OutReach Technologies, Booth #345, a division of Communication Systems Technologies, Inc., is a leader in integrated, easy-to-use phone and PC conferencing. The CONFERease family of T.120 standards-based conferencing products is designed to reduce operating costs and improve workgroup productivity by combining teleconference management, real-time PC conferencing, and high-quality audio communications for serious business users. CONFERease is the essential add-on to Microsoft NetMeeting. It provides phone and PC integration, a robust NT server platform, advance scheduling, improved security, conference moderator controls, and enterprise scalability. CONFERease uses standard Web browsers and connects through corporate LANs, the Internet, or direct dial-up. Phone communication uses existing POTS technology. For more information, contact Susan Van Voorhees at 410-724-3767 or visit www.out-reachtech.com.

Parwan Electronics Corporation, Booth #851, will be announcing the PEC Insight-Web, a Windows NT-based call-processing platform that allows users to build applications that can be accessed from touch-tone telephones, fax machines, and Internet browsers.

Periphonics Corporation, Booth #637, develops, markets, and supports products and professional services for computer-telephony integration and for telecom-enhanced network services using technologies such as interactive voice response (IVR), speech input, messaging, fax, and Web browsers. The company’s products and services automate call and transaction processing, increase call center agent productivity, and often create new revenue streams for our customers. Headquartered in Bohemia, New York (Long Island), Periphonics has offices in seven countries and systems installed in more than 50 countries. For more information, contact Karen L. Ferraro at 8007338182 or visit www.periphonics.com.

Picazo Communications, Booth #1146, a leader in CTI, will feature the VS1 business telephone system (formerly Dash). The Picazo VS1 product is one of the most integrated products available — complete with voice mail, auto attendant, automatic call distribution, and several computer telephony station options.This PC-based system provides solutions for all types of businesses with 6 to 120 employees. New this year — intelligent call routing based on caller ID, enhanced voice mail notification, SiteLink management application, brand new phones, and the VS1 Tailor application. For more information, contact the Picazo Sales Department at 800-464-3274, x420 or visit www.picazo.com.

Precision Response Corporation (PRC), Booth #1128, based in Miami, Florida, is a leading full-service provider of telephone-based marketing and customer service solutions to large corporations on an outsourced basis. Through the integration of its teleservicing, database marketing and management, and fulfillment capabilities, PRC provides a "one-stop" solution to meeting clients’ needs. Using advanced technology, the company provides the ability for clients to cost-effectively contact or service prospective or existing customers. PRC currently operates eight call centers employing approximately 4,400 people equipped with the latest technology. PRC has been recognized by various organizations as a quality leader and has been ranked two years in a row as the fourth largest inbound teleservicing company in the country. For more information, contact Martin Cohn at 800-666-4772 or visit www.prcnet.com.

Racal Recorders, Booth #1226, offers the Wordnet digital recording system for message archiving and replay. Wordnet features up to 96 channels per unit for real-time access to database information; it can be used as a stand-alone or networked system. It a also offers instant message storage capacity to 1,200 channel hours, archival storage capacity to 1,980 hours, 12 GB DDS-3 DAT media with stored conversations to 240,000 messages, and Mass Storage Unit with 19,800 channel hours storage capacity. Another Wordnet feature is RecorderLink, a new concept in open systems integration software that offers flexible, easy-to-use message search and replay facilities. The modular package provides integration tools and new open programming interface, allowing third parties to customize search, replay, and access selective recording functions. For more information, contact CJ Elias-West at 703-709- 7114 or visit www.racalrecord.com

RightFAX, Inc., Booth #1156, a subsidiary of Applied Voice Technology, is a leading developer of advanced fax server solutions for mid-sized to Fortune 1000 businesses. RightFAX won over 16 industry awards in the last year for its scalable fax server solutions. Come see the latest versions — RightFAX Enterprise v5.2, RightFAX Enterprise Suite v5.2 and RightFAX v5.2. RightFAX also offers six modules that enhance the functionality of the RightFAX fax servers. The modules include RightFAX E-mail Gateway, RightFAX Web Client, RightFAX PDF/PScript module, RightFAX Enhanced OCR module, and the two newest modules — RightFAX Docs on Demand and RightFAX TeleConnect. For more information, contact Lisa Kipp at 520- 320-7158 or visit www.rightfax.com.

RMH Teleservices, Inc., Booth #1124, is an award-winning quality provider of outbound and inbound telemarketing for high-volume business-to-business direct marketers throughout the United States. RMH specializes in customer service and direct response inbound programs and customer acquisition and upgrade outbound programs. RMH also offers list management and processing services, segmentation and scripting capability, and fulfillment. Its client relationships include many Fortune 500 companies such as insurance firms, financial institutions, direct marketing organizations, major credit card issuers, utilities, and telecommunication companies. RMH Teleservices, Inc. began in April 1983 and has grown to 11 state-of-the-art facilities through-out Pennsylvania and New Jersey. RMH is currently ranked 16th largest among the Top 50 Telemarketing Companies, according to Telemarketing & Call Center Solutions™ magazine. In September 1996, RMH became a public company, trading over-the-counter on the NASDAQ Exchange. For more information, contact Terry Blackley at 800-478-0201 or visit www.rmhteleservices.com.

Rockwell Electronic Commerce Division, Booth #1137, will showcase its open call management solution. Visitors will have an opportunity to see and audition the industry’s first S.100 open-computing customer call management application, Rockwell’s Transcend. Leveraging Rockwell’s 25 years of call center expertise and best-in- class feature set, Transcend offers small and departmental call centers the same call management capabilities used by Fortune 500 companies on an affordable, easy-to-use, 10 to 80 position Windows NT platform. In addition, Transcend includes an intuitive interface, reports-on-demand, and dynamic real-time displays that allow companies to easily optimize customer contact. For more information, call 800-416-8199 or visit www.ecd.rockwell.com.

Romak Office Systems, Booth #937, is a well-established systems furniture manufacturer, located in Colorado Springs and serving the entire United States and Canada. Founded in 1978, Romak specializes in developing panel systems that incorporate features unique to specific industry applications. Working closely with engineering as well as user groups, Romak Office Systems built the Ultimate 9000 — panel systems furniture that meets all the functional requirements common to call centers. Romak Office Systems sells, delivers, and installs factory direct to insure better value and customer success. For more information, contact John Ochsner at 719-527-1990.

Samsung Telecommunications America, Booth #1336, is pleased to announce its DCS digital key system product line supports Microsoft TAPI 2.0. Samsung and TAPI 2.0 combine to offer significant enhancements to the function calls available on both client and server applications, providing business solutions for 8 to 312 stations. Samsung’s DCS systems communications platforms are easy to integrate with and make applications more reliable. All the company’s products offer an extensive, yet simple, interface, making them flexible enough to meet almost any requirement. For more information, contact Michael Buscemi at 800-876-4782 or visit www.samsungtelecom.com.

Sheffield Associates, Inc., Booth #728, helps companies with software products and services that assist the productivity and efficiency of internal and external processes in the marketing, finance, and operations departments within a company. It has been involved with development of computer- telephony integration functions for several years. This growing field has provided Sheffield the opportunity to develop applications for a wide range of companies ranging from basic manufacturing to mutual funds to cellular phone companies. We have vast experience in the internals of the various operating systems (Windows NT, Windows 95, Unix, and VAX) as well as a broad background in network operating systems (Novell, NT, TCP/IP, etc.). For more information, contact Mark Barnard at 978-657-5565 or visit www.sheff.com.

small wonder! Softworks, Inc.(SSI), Booth #1326, develops PC-based computer telephony software for call centers. SSI was established in 1988 and has installed thousands of stations in mid- to large-size call centers for customers conducting telemarketing, customer service, fund raising, market research, and polling. Its latest version of XChange is based on Windows NT and is designed to meet the IT direction for most enterprise organizations. XChange’s open architecture, industry-standard components, and nonproprietary interfaces provide users the independence and flexibility to control their own system. XChange offers predictive dialing, powerful scripting, and data management. Other features include: inbound call processing, conference calling, digital voice recording, and message playback. XChange utilizes FoxPro-compatible data formats and provides complete list management, reporting, and full SQL functionality for custom reports and queries. For more information, contact Kim Hendon at 800-258-5828.

Spectrum Corporation, Booth #1228, provides ACD message wallboards that, when strategically placed throughout a facility, allow information to be transmitted instantly. Spectrum’s ULTRA•Link ACD Software for Windows now allows Spectrum to offer a full line of software for wallboards. Network alert messages and real-time ACD statistics are two examples of the type of critical messages that can be broadcast the instant the information is needed, to the people who need it most. For more information, contact Gary W. Liddell at 800-392-5050 or visit www.specorp.com.

Spectrum Technologies, Booth #729, the largest "ACS only" distributor in the U.S., invites you to take advantage of its large-volume buying and knowledgeable sales staff. Also featuring: Voice-actuated tape recorders from Panasonic, as well as cassette tapes and batteries; and Uniden and Vtech Portable 900 MHz portable phones. Nationwide, same-day ship ping is available. For more information, contact Alan Haber at 314-423-2311 or visit www.spectrumtec.com.

State of the Art — The Hispanic Call Center, Booth #730, specializes exclusively in inbound and outbound telemarketing for the Hispanic market. Services include: lead generation, product information, order processing, catalog sales, dealer locator, customer service, and appointment setting. It provides customize service, exclusive 800 numbers, and state-of-the-art technology for those interested in the Spanish-speaking market. For more information, contact Roberto Perez at 800-998-4848 or visit www.hispaniccallcenter.com.

SYMON2000, Booth #928, has announced SYMON NT 4.0 PLAT-FORM. With over 500 call centers installations worldwide, SYMON provides consolidated, real-time visual alerting of critical events, threshold exceptions, and multisite networking from all call center platforms: PBX/ACDs, dialers, IVR/VRUs, real-time adherence (TCS), and call tracking (Remedy, Vantive). Output devices include: LED wallboards/panels, large VGA monitors, pagers, and desktop screen pops. For more information, contact Elaine Rossi at 713-240-5555 or visit www.symon.com.

TTSI, Booth #1331, makes the T2, a family of products that provides end users with the ability to speed up data entry, reduce learning and training requirements, and improve ergonomics at the workstation. Mouse focus is not required when communicating with an application. Multiple applications can communicate with T2 simultaneously. T2 is Web-aware. The hardware consists of an array with 12 LCD keys. T2 keys are multicolored, and capable of handling text or bitmaps. T2 is available in a custom keypad or keyboard design. T2 software is Microsoftcompatible. It features a programming tool that employs OLE compliance as well as an ActiveX component. T2 software allows reuse of all existing code; applications can be modified. For more information, call 800-899-7017 or visit www.tts.com.

Target Distributing Company, Booth #727, is a nationwide wholesale distributor of telecommunications products. Plantronics telephone headsets and PolyCom teleconferencing devices are two of its strongest lines. Target maintains a huge in-stock inventory and is ready to ship same day. By buying direct through an authorized distributor, you eliminate high dealer margins. Target will create the right program for your needs and its flexible payment terms include: major credit cards, COD service, GSA purchases, and net terms with approved credit. For more information, call 800-873-5528 or visit www.targetd.com.

TargetVision, Booth #628, is a provider of effective and proven work-force communication solutions. Using TargetVision software, call centers can create their own internal messages that can be broadcast to TVs in high-visibility areas for all employees to view. TargetVision provides call-center managers with an exciting way to update their associates on activity levels while improving employee morale on the medium people are most comfortable with — television. For more information, contact Will Smith at 716-248- 0550 or visit www.targetvision.com.

Technology Marketing Corporation, Booth #924, is the publisher of Telemarketing , & Call Center Solutions™, CTI , and Internet Telephony ™ magazines and the producer of the CTI™ EXPO conference and exhibition.It is the world’s leading and most complete provider of information on call center technologies, human resources, computer telephony integration, and Internet telephony. Visit our Web site at www.tmcnet.com.

TelAthena Systems LLC, Booth #723, is a full-service provider of call center management software and a VAR for telephony hardware. TelAthena is headquartered in New York with operations in London and Tokyo. TelAthena provides a suite of call center management products comprised of several modules that can be tailored to a specific business. Each system contains the advanced scripting product, lead management tools, the relational database, and various reporting tools. Additional modules provide outbound predictive interfaces, inbound interfaces, Internet connectivity, and a host of Windows based options. For more information, contact Mark S. Intregila at 888-777- 7565 or visit www.telathena.com.

Telegenix, Inc., Booth #1123, features Colorgraphix information displays, which enable call centers, help desks, and data centers to instantly communicate time critical ACD stats, network system status, and real-time or scheduled messages to CSRs and end users. Telegenix Colorgraphix’s large, 10-color displays offer user-selected fonts and graphics enabling the user to highlight critical information in a unique and easy-to-read method. Telegenix will also be demonstrating its new Agent Alert Screen Pop software, which places critical ACD stats and messages right on each agent’s monitor. For more information, contact Ross Murdock at 609-424-5220 or visit www.telegenix.com.

Telegra, Booth #1140, is a leading supplier of automated test systems for testing fax equipment, data and telephone networks carrying fax traffic, and Internet fax products. The FaxTrace product line tests single fax ports. The MaxTrace series tests networks and systems up to hundreds of fax ports. Both product lines support test suites for testing functionality, standards compliance, compatibility, load, QA, technical support, and production test. The Fax Collector archives traffic from fax machines for surveillance and document management applications. For more information, contact Rick Meyer at 408-970- 9200 or visit www.telegra.com.

TeleSpectrum Worldwide, Booth #1330, is a leading provider of diversified direct marketing and teleservices solutions to major clients in the financial, telecommunications, pharmaceutical/ health care, high-technology, insurance, utility, government, and consumer products industries. Its services include outbound/inbound teleservices, interactive voice response, customer care consulting, call center consulting and training, direct mail, fulfillment, and market research. Its goal is to help clients evolve with their customers’ needs by developing targeted programs to identify, acquire, service, and retain loyal customers. To find out how Telespectrum Worldwide can help your company, please call Heather Burnett at 410-865- 4204 or visit www.telespectrum.com.

TeleTech, Booth #529, is a provider of large-scale customer care outsourcing solutions to large, multinational companies. TeleTech helps its clients acquire, serve, and retain their customers through technology-based telephone and Internet inquiry management. For more information, contact Ginny Parker at 303-894-7338 or visit www.teletechusa.com.

TMSI Incorporated (A TSB Company), Booth #740, is the maker of InterLYNX Enterprise CTI, which integrates the computer and telephone to provide powerful solutions for increased customer satisfaction, enhanced agent productivity, and reduced costs for the call center market. An open-architecture, standards-based, client/server system, InterLYNX is CTI middleware that integrates a variety of critical call-center components, including PBX, IVR, workforce management, ACD, and legacy systems, to provide a more seamless and automated customer service interface. InterLYNX provides state-of-the-art CTI, while maximizing the value of existing call center infrastructure. For more information, contact Eric Strong at 888-229-LYNX (5969) or visit www.tsb.ca.

Transcom, Booth #654, enhances relationships between clients and their customers, around the clock and around the world. Its comprehensive range of services includes inbound and outbound calls and emerging technologies such as IVR, broadcast fax, and Internet services. Transcom’s programs run the gamut from the simple to ambitious multinational projects conducted in more than 30 languages. Its eCommerce Group is doing work in Click-to-Talk online services, e-mail and forms processing, online catalogs, and online communities. Telemarketing & Call Center Solutions™ magazine has named Transcom one of the fastest-growing teleservices provider in the U.S. Headquartered in Indianapolis, IN, Transcom operates 11 facilities in the U.S. and Europe. For more information, contact Sandra Herman at 317-571- 3600 or visit www.transcomusa.com.

The Tri-City Industrial Development Council (TRIDEC), Booth #1328, provides companies with a one-stop shop for all of their siting needs. It provides companies seeking to locate an expansion project in the Pacific Northwest with free assistance in identifying and evaluating the economic advantages to siting in the Tri-Cities area, located in Southeastern Washington. Examples of the services TRIDEC can provide a company are: current data on the Tri-Cities demographics and business climate, permitting, selecting an ideal site, coordinating customized training with the local colleges, and obtaining necessary information specific to the expansion project. For more information, contact John Carandanis at 800-Tri-City.

Unitel, Booth #726, specializes in outsourced sales and customer care for the health care, insurance, energy services, telecommunications, and high-technology industries. Applications include order processing, customer service, technical support, interactive voice response (IVR), direct response, sales and lead generation, and mail and Internet fulfillment services. Unitel has captured the industry’s top quality awards since 1994. Additionally, the company is featured in Inc. magazine’s "1997 Inc. 500" ranking as the 51st fastest growing private company in the nation. For more information, contact Doug Palley at 703-917-9170 or visit www.unitelcorp.com.

Witness Systems, Booth #1155, is a leading developer of client/server monitoring software for call centers and is the pioneer of voice and data synchronization with its WITNESS quality coaching application. WITNESS enhances enterprise quality, agent efficiency, and supervisor productivity. The WITNESS solution was introduced in 1990. Customers range from large call centers with thousands of agents to smaller, geographically dispersed centers. WITNESS is designed to allow organizations to monitor, record, and review voice interaction between a call center agent internally logged into the ACD and an outside caller. It also lets them monitor, record, and review the data movements on the call center agent’s workstation. For more information, contact Ryan Hollenbeck at 770-754-1900 or visit www.witsys.com.

Virginia Southwest Promise, Booth #1224, is the economic development agency for the Soutwest region of Virginia. Factors like short commutes, smog-free air, and a cost of living well below the national average make this region an ideal place to grow a business. Its workforce demonstrates outstanding skill in the teleservice industry, and call centers in the region are extremely successful. It provides leading edge telecommunications infrastructure, backed by service providers such as Bell Atlantic-Virginia and GTE. The Promise region is strategically located in the southeastern tip of Virginia and is the geographic center of the East Coast. Interstates 81, 77, and 75 provide convenient access. For more information, contact Charles S. Yates at 540-889-0381.

Vive Synergies, Inc., Booth #453, designs, develops, manufactures, markets, and supports an extensive line of automated dialers, dialing systems, and public phone room and payphone stations for use with alternative carrier services and least-cost routing operations. VIVE Dialers, such as the cost- effective Auto CTD, specially designed for use with Internet telephony and Internet fax, are deployed in over 45 countries by major service providers. VIVE’s AutoSuite PC-based prepaid calling card/International Call Back Systems are extensively used by major carriers. VIVE iRouter enables a system that offers legal international callback with least-cost routing via Internet. VIVE’s TeleSwitch enables remote switch ON/OFF, automatic reboot, and automatic alert of a server with stalled operation. For more information, contact Ernie Couillard at 905- 882-6107 or visit www.vive.com.

WhiteCap, from WhiteCap Development Corporation, Booth #553, a subsidiary of Edgewater Technology, Inc., is a Windows NT-based computer telephony solution that provides sophisticated call center functionality at a cost-effective point-of- entry. WhiteCap takes the intelligence found in high-end, propriety hardware-based switches and moves it to modular software. WhiteCap easily integrates powerful new technologies into a call center such as multimedia automatic call distribution, interactive voice response, Internet callback, Web collaboration, power and preview dialer, and customizable voice mail/auto attendant. For more information, contact Liza Beth Hayman at 781-246-3343 or visit www.whitecap.com.

Wuttke Associates, Inc., Booth #654, is now able to offer an interface between computer, telephone, and the Internet with a single headset. Wuttke Associates, Inc., has provided headset solutions to the call center environment for the past eight years, and now features an Internet-ready, stereo computer headset. The two principals of Wuttke Associates have a combined experience of over 30 years in the industry with the major headset manufacturers. This expertise enables them to provide quality products, headset repair, and service at competitive prices in a timely manner. For more information, contact Jeff Jeffries at 800-507- 6560 or e-mail at Pmwuttke@aol.com.