Formerly CTI� Magazine

NEWS AND VIEWS
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Customer Contact
Carol Drzewianowski, Associate Editor
CRM is not a single product; it's a strategy. In order to claim victory, you must implement successful CRM tactics. Find out what solutions will help your company keep customers happy and coming back for more.

Next-Gen Networks
Tracey Venters, telecom technologies, inc.
PSTN + new data networks = IP telephony. It would seem a simple equation. However, it does presuppose interoperability, for example, between IP telephony gateways and PSTN switches. For while IP may be used to carry a call's actual voice data across the long haul, if one or both parties to the call use a standard telephone (attached to the PSTN), something must link the PSTN and the IP telephony media gateways. And that something is SS7.

Next-Gen Services
Kevin Mayer, Editorial Director
The new network, like nature itself, loves the edge. Much like the proximity, or confluence, of different habitats gives rise to abundant life, so does the convergence of voice and data give rise to a proliferation of network elements and interworking schemes. And of these elements, one in particular not only expresses but furthers the network efflorescence. And that element is the softswitch, or edge router.

Enabling Technologies
Chris Donner, Managing Editor
Linux continues to make inroads into telecommunications, being the operating system of choice for solutions as diverse as desktop call control, central office platforms, and Internet appliances. No matter how you tell it, Linux's future in telecom is no laughing matter.

Corporate Solutions
Carol Drzewianowski, Associate Editor
How do you make fax technology exciting? Just add IP. In this month's section we look at some innovative IP fax solutions that can save you money and improve efficiency.

TOM KEATING'S CC:
I've Got The Bandwidth Blues
Tom Keating, Executive Technology Editor
Cable companies are suddenly going to start caring about their customers, and cable modems are going to solve our broadband worries, right? Tom Keating takes a look at at least one cable company's idea of customer service and finds it a bit lacking.

REVIEWS
NOVAVOX's Smartphone 2.8 For CT Media

BizFon's BizFon 680

Teltone's Telecom Simulation Platform

ARTICLES
24x7: Single Board Computer Scandal
Chris Donner, Managing Editor
A look at recent announcements in the single board computer and industrial motherboard arena.

DEPARTMENTS
Analytical Views:  CRM: Behind The Buzz
Brian Strachman, Cahners In-Stat Group
CRM microphones, mousepads, minestrone? Brian Strachman asks, and answers, what in the world is CRM?