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Corporate Solutions
June 2000

 

Carol Drzewianowski Kicking It Old School 

BY CAROL DRZEWIANOWSKI

Go Right To: Corporate Solutions News

Let's face it. Fax has been around for a pretty long time. After people got caught chatting at the water cooler, they'd head over to the fax machine and discuss the latest sitcoms as they waited in line to fax various documents. Of course, this was before e-mail made sending attachments so easy. So what does the future hold for fax? Well, I have glimpsed the future, and it's no secret that it is IP.

People can argue the merits of fax vs. e-mail attachments until they're blue as mimeograph ink, but the truth is that they each have their own pros and cons. However, when you mix up IP and fax (sort of like when RUN-DMC and Aerosmith teamed up for a new version of "Walk This Way"), you can take something that some people consider stale and add some spice to stir up new interest.

Case in point, Mail.com announced that Mail.com Business Messaging Services customers generated 12 million minutes of Internet fax traffic in March (the latest statistics available at the time of writing this article) -- the equivalent of 10.4 million fax pages. The total volume for the first quarter of 2000, which was 31.6 million minutes, was 26 percent higher than the 25.7 million minutes recorded for the fourth quarter in 1999. March's volume also surpassed Mail.com's previous record for monthly volume, which was set in February 2000, by nearly 2 million minutes.

Mail.com attributes the dramatic growth in Internet fax minutes to increased market category awareness of Internet fax and surging usage driven by the adoption of Production Fax Services by customers of all sizes.

Another IP fax innovation is eFax.com's new application service, called the Web Toolkit, that fax-enables any Web site. Using the service, Webmasters can easily add fax capabilities to their e-commerce and other sites, allowing customers to send receipts, confirmations, forms, or other documents from the Web to a standard fax machine. The Web Toolkit is a revenue-generating service for eFax.com -- partners pay for the fax traffic generated by their respective users -- which leverages the company's messaging infrastructure and moves it further into the ASP business model.

So to those who might consider fax an aging rock star, now only playing at county fairs, fading in the limelight of newer technologies, smarten up! IP fax is getting the band back together, and some of the latest applications and technologies (which you will read in the news section), are going to bring down the house.


Corporate Solutions News

JFAX.COM To Acquire EFAX.COM
JFAX.COM and EFAX.COM, have signed a letter of intent to merge. The proposed merger transaction will establish the combined company as a clear industry leader in Internet-based unified messaging services worldwide. JFAX.COM has committed to loan EFAX.COM, subject to satisfactory documentation, up to $5 million on a senior secured basis. This loan will enable EFAX.COM to fund its working capital needs and continuing growth until the consummation of the merger. The loan commitment also includes a warrant for JFAX.COM to purchase 250,000 shares of EFAX.COM common stock at yesterday's close-of-market price. If the merger does not occur, the warrant exercise price will be reset to $1.00 a share.
No. 519, www.comsolmag.com/freeinfo

Lucent Enterprise Network Group Works With CONVERSANT IVR
The new Enterprise Networks Group being spun off from Lucent Technologies announced today new e-business capabilities for its CONVERSANT IVR System that link it to a company's Web site, and make it easier for companies using IVR to support an enterprise-wide CRM strategy. The CONVERSANT IVR System supports convenient and reliable self-service applications so organizations can provide consistent customer relationship and e-business management. Lucent's Enterprise Networks Group (ENG) is integrating CONVERSANT with its CRM Central 2000 software solutions platform, making self-service options a key part of an enterprise-wide CRM business strategy. Lucent's CRM Central 2000 connects all the processes in an enterprise that support customers, from managing multiple channels of communication -- such as voice and e-mail customer contacts -- to "behind the scenes" activities such as fulfillment and billing.
No. 520, www.comsolmag.com/freeinfo

Intuit To Incorporate Critical Path's Messaging IP Fax, More Into QuickBook's Site Builder
Critical Path announced a multiyear agreement with Intuit, a leader in e-finance, including financial software and services for consumers and small businesses. Through this agreement, Intuit will incorporate Critical Path's Web-based, POP3, and IMAP4 e-mail, integrated calendaring, Internet fax services, and directory solutions into QuickBooks Site Solutions, the recently launched Web site management tool. "Critical Path is committed to providing businesses with the leading Internet business tools and services they demand in order to successfully compete in today's market," said Doug Hickey, CEO of Critical Path. "Through this relationship with Intuit, Critical Path enables small business customers to benefit from the most comprehensive, robust, reliable, and secure Internet messaging and collaboration solutions available. As the brand behind-the-brand, Critical Path empowers small businesses by enabling them to build their own brand identity on the Internet."
No. 523, www.comsolmag.com/freeinfo

MAX And White Pine Deliver Desktop Video Conferencing
MAX Internet Communications and White Pine Software will begin shipping a software and hardware bundling of video communications technology that enables users to video conference at up to 30 frames per second -- the same as television quality. This new offering, which provides users with a high-quality video solution to the desktop, also enables customers to communicate simultaneously with a group of users, not just a one-to-one video call. White Pine and MAX Internet Communications' developers have been working together to create the highest quality solution for video and audio conferencing available for a desktop PC. The MAX i.c.Live 3600R PC card will come bundled with White Pine CU-SeeMe Pro.
No. 521, www.comsolmag.com/freeinfo

Mail.com Intros Fax Service Enhancements For The Enterprise
Mail.com has launched Version 2.0 of its fully outsourced Production Fax Service, which is designed to help global enterprise customers fax high volumes of computer-generated business documents from large scale enterprise or transaction-intensive environments which form the backbone of today's e-business revolution. "Our ability to customize solutions to integrate with the highly complex systems that large companies run their businesses on sets us apart from other solution providers in this market," said Bill Fallon, vice president of marketing for Mail.com Business Messaging Services. "Major corporations call on us to outsource their high-volume fax delivery because we can connect their systems into our delivery network without changing the way they do business."
No. 522, www.comsolmag.com/freeinfo

Clarent Announces Interoperability Developments
Clarent has announced two important interoperability developments with strategic partners. First, Clarent has developed T.38 real-time IP fax, initially with the cooperation of both AudioCodes and Natural MicroSystems. Second, Clarent has developed a common network management capability to work in the network operations center of a major service provider, Telia, in Scandinavia. The two developments are new additions to the core technology of Clarent Open Network Environment (ClarentONE), the next-generation architecture for voice and fax over IP transmission, communication, service creation, and network management.
No. 524, www.comsolmag.com/freeinfo

Mannesmann ipulsys, NetCentric To Offer European IP Fax Service
NetCentric announced that Mannesmann ipulsys B.V. will offer a European IP fax service using NetCentric's FaxStorm Internet fax platform as the underlying application technology. ipulsys IP fax will be a comprehensive inbound and outbound IP fax service focused one-mail and Web-based fax services. The service will initially be available in the United Kingdom followed by the Netherlands, with a full European rollout later in 2000. Tomas Duffy, president of Mannesmann ipulsys said, "We need a partner that can help us launch our IP fax services rapidly. NetCentric is the market leader in fax applications with solid carrier references. In addition, the scalability and direction of NetCentric's technical development is consistent with our future plans. This compatibility presents further opportunities, in time, for integration with our unified messaging services. This mix of ipulsys' IP messaging architecture and NetCentric's proven, carrier-grade, IP fax solution presents an enviable combination with which to go to market."
No. 527, www.comsolmag.com/freeinfo

Ramp Networks' WebRamp 200Fx Deployed In Japan
Ramp Networks announced that Macnica, one of Japan's leading distributors of networking and semiconductor products, has signed an agreement with RicohTechnosystems Co. Ltd., a full support and service organization, to install, service, and support Ramp Networks' WebRamp 200Fx for Macnica and RicohTechnosystem's joint customer base. The WebRamp 200Fx is designed to complement existing fax machines and significantly reduce telecommunications costs by leveraging the power of the Internet. When connected to a standard fax machine, the WebRamp 200Fx converts paper faxes into electronic documents that can be transmitted through the Internet to a PC as an e-mail message, or to standard fax machine connected to another WebRamp 200Fx. The solution effectively allows customers to fax documents anywhere in the world for the cost of a local call.
No. 525, www.comsolmag.com/freeinfo

Brooktrout To Provide Intelligent Fax Boards As Part Of T-Portal IP Network
Brooktrout Technology will participate in the T-Portal collaboration, an industry-wide IP network collaboration started and being administered by ipx.Inc. T-Portal provides telecommunications services providers around the world with best-of-class hardware, software, network connections, and support needed to offer diversified and advanced applications via a private IP network. Typical applications include unified messaging, IP fax, conferencing, and online collaboration. "Brooktrout Technology is a part of T-Portal because of its commitment to an unbiased spread of IP telephony and advanced telecommunications applications for service providers," said Jeff Sieloff, vice president of marketing, IP & Fax Technologies Division, Brooktrout Technology.
No. 526, www.comsolmag.com/freeinfo







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