Formerly CTI� Magazine

March 2000

ARTICLES
PC-PBX In The Mix
Chris Donner takes an in-depth look at some of the more recent announcements in the field of PC-based PBXs.

DEPARTMENTS
Letters To The Editor

Analytical Views: This Year's Comm Server
Brian Strachman, Cahners In-Stat Group
Highly functional, user friendly, an order of magnitude cheaper than the competition - comm servers seem to do it all. Brian considers some of the well-known names in the industry and their promise for the year 2000.

Inside Networking: Wireless LANs: Infrastructure Counts
Tony Rybczynski, Nortel Networks'
Enterprise Solutions
Continuous connectivity makes for continuous productivity, and as wireless LANs gain more features, users and enterprises stand to benefit.

EDITOR'S OUTLOOK
Bundle In The Jungle
Kevin Mayer, Editorial Director
It's a jungle out there, and that's especially true for small and medium-sized businesses trying to look big and spend little. But increasingly solutions providers are looking at reaching exactly this audience with the help of VARs and integrators familiar with the needs of particular vertical markets.

INSIGHTS
Cisco's Java Client Gives ICM A Jolt
Marc Robins, Associate Publisher
Cisco's "pure Java" desktop client livens things up as enterprises migrate toward a multimedia contact center model.

TOM KEATING'S CC:
My Wireless Wishes...
Tom Keating, Executive Technology Editor
While visions of wireless danced in his head... Tom has Technicolor dreams, and he shares some of his hopes and expectations for products that will take advantage of the tremendous growth of wireless.

REVIEWS
Qualcomm's pdQ smartphone

BrightArrow Technologies' PhoneAssistant

Ramp Networks' WebRamp 410i

NeoPoint's NeoPoint 1000

Black Box's ServSwitch

NEWS AND VIEWS
Breaking News

Enabling Technologies
Chris Donner, Associate Editor
One thing no one can say about the communications industry is that we don't have standards. In some cases, we even have double standards. So how do you decide which standards to uphold, and which to relax?

Customer Contact
Stephen Wood, Guest Editor
We're all witness to the changes in the Web-enabled call center market over the past 12 months. Many of the small niche vendors have disappeared into obscurity; others have been snapped up by big-name vendors. Guest editor Stephan Wood, analyst at Ovum, takes a look at what this signifies for the future of the WECC market.

Corporate Solutions
Carol Drzewianowski, Associate Editor
Don't let all those messages clutter up your life! Get a move on with spring cleaning and read about some of the new offerings in unified messaging, which will certainly help bring order to your desktop.

Next-Gen Services
Kevin Mayer, Editorial Director
WAP construction proceeds apace, but what's an infrastructure for? That is, will the edifice encourage developers to move in and set up shop?