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Last Updated: 7:40 AM EST - Jul 01, 2016

What to Do When Customers Want Your Data as Much as They Want Your Products
By: Special Guest
Companies today are realizing that the data they generate is sometimes even more valuable to customers than the products they sell. Consequently, many are now trying to help their customers gain insights using business intelligence-as-a-service. This gives …

The Evolution of Wireless Networks
By: Special Guest
The need to satisfy the exponential growth of mobile data traffic has led mobile operators worldwide to become more aggressive in purchasing radio spectrum. Even then, that's not enough. Therefore, optimizing the usage of radio spectrum has become the …

3CLogic CCO Discusses the Importance of APIs, Integration
By: Paula Bernier
As Chief Customer Officer Robert Killory explained in a meeting with me today in Las Vegas, release 6.0 of the 3CLogic contact center solution can be integrated into the back end of CRM platforms so users of popular CRM …

Chat Bots of the Near Future Could Help Police for Illegal Activity
By: Tracey E. Schelmetic
While digital messaging media have been a boon to humanity in general - from personal communications to customer support - it's also important to recognize that these channels have sometimes been abused, particularly when it comes to kids on social media. …

Quality of Service Demands Set the Stage for OTT Dominance
By: Susan J. Campbell
There's nothing like a good sporting event to bring out the masses. Whether it's the latest gathering of local fans or the live streaming available online, the devoted will come and crowd access channels. In the case of …


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