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Unified Communications
Table of Contents






Unifying the Data Centers

Talking with Vineeth Ram about Panduit's Unified Physical Infrastructure Solutions


Imagine the Possibilities: How UC Changes Business

The most sophisticated UC systems are not just glorified unified messaging applications with some mobility thrown in, they also can handle conferencing and collaboration. If installing sophisticated UC system's conjure up fears of spending money, there are, interestingly, open source alternatives.


The Heart of the Call Center

Back in the days of what was then called "computer telephony" or "CTI," contact centers were the place where real money was to be made, and so it was easier to justify the deployment of any new technology there, so long as it promised to increase productivity and, hence, greater revenues. Contact centers systems are beginning to integrate and interoperate with everything else, both in terms of communications and the back office.


A Note on Mobile Unified Communications

For an increasing number of people, more business transacts outside of one's office than in it. Dependence on mobile devices is considerably increasing as well; find out how to deal with the dangers of handling simultaneous activities, such as talk and driving, which can severely restrict people from getting the most out of their PDA or cell phone.



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