Speech recognition software innovator, LumenVox, has announced that its Speech Engine is compliant with Interactive Response (IR) and Voice Portal solutions from Avaya (News - Alert), a global provider of business communications applications, systems and services.

 

LumenVox (News - Alert) speech recognition is designed to enable application providers to offer accurate and affordable speech-based solutions on Avaya platforms. The company’s speech engine solution is now compliance-tested by Avaya for compatibility with Avaya Communication Manager 4.0 with Voice Portal 4.0 and IR 3.0.

 

“Avaya compliance is an important milestone for LumenVox,” said Edward Miller, president of LumenVox, in a Tuesday statement. “Our membership in the Avaya DevConnect (News - Alert) program reflects our drive to provide speech to all businesses who expect accurate technology, an attractive licensing program, and excellent client services.”

 

“Through our standards-based technology, LumenVox can now become a preferred speech technology provider for Avaya customer care solution providers,” Miller added.

 

Designed for telephony applications, the LumenVox Speech Engine is automatic speech recognition technology. The solution comes with support for several languages, including American, Australian/New Zealand and UK English, varieties of Spanish and Canadian French.

 

LumenVox is a Gold member of the Avaya DevConnect program. This initiative was launched in an effort to develop, market and sell innovative third-party products that are designed to interoperate with Avaya technology and extend the value of a company’s investment in its network.

 

The company’s ranking in the Avaya DevConnect program makes it eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. Avaya engineers develop a comprehensive test plan for each technology to verify Avaya compliance.  

 

“By offering compliance testing to the many innovative companies like LumenVox who are members of our DevConnectprogram, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities,” said Eric Rossman, vice president, developer relations and technical alliances, Avaya, in Tuesday’s statement.

 

“They are able to use Intelligent Communications to connect employees and customers to information from wherever they are, over whatever device they have available – getting more out of their multivendor network and delivering new value to their bottom line.”

 

The receipt of recognition for Avaya compliance certainly helps to better position companies such as LumenVox as their offerings are more likely to be selected by Avaya customers. Avaya can also benefit from the expansion of its partner program as its clients will have access to a wide variety of options that offer complete compatibility. Such diversification in its portfolio will only help to advance the company’s positioning and drive its market dominance.