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Seven Critical Design Elements of Effective Contact Centers
The term contact center �design� can mean different things to different people.To some it refers exclusively
to the edifice or building shell, while to others it means just the interior design or ambience of the work

environment. Both are critical aspects of the contact center workplace; however, to us and to our clients,

�design� refers to the effective layout of floor plans, ergonomic furniture solutions and effective utilization

of space that yields fewer injuries and greater individual and team productivity.

In this paper,we define and explore the seven most critical aspects of effective contact center design from

this vantage point, based upon years of field experience and successful installations with satisfied clients.
Triple Play � IceBreaker, Inc.
IceBreaker, Inc. is a mobile software company that connects people through engaging and easy to use mobile services. Their flagship product is called Crush or Flush, a mobile social networking community where people view picture profiles from their cell phone or PC to flirt, chat, date, make friends, and express themselves. With offices in Bellevue, Washington and Beijing, China, the company has over 50 employees and an international network of vendors and partners. To stay ahead, this fast growing business aggressively outsources IT management for their voice, data, and hosting services.
Dell Chooses Fonality
Rich Tehrani and Chris Lyman the CEO of Fonality with the details








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