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| Today's Newsletter Sponsored by Nuance |
REGISTER FOR THIS WEBINAR TODAY!
Tuesday
December 4, 2007
2:00pm ET
11:00am PT
Speech Mythbusters: Debunking 10 Common Myths about Voice Automation
Phone-based automated customer service applications are a part of our everyday lives, and voice automation is becoming a more popular offering than ever. But many questions can and will come up when your company considers adding voice automation to its customer service strategy. What's your return on an investment in speech? Where can you benefit the most? And the most basic questions of all are: Does it work and will my customers use it?
During this Webcast you will learn about:
-The best applications for speech
-The evolution of speech applications
-When and how to add speech to your customer service
Be sure to bring your questions! After the presentation, the webcast will be open for a live Q&A.
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| Today's Features |
Latest News |
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| Latest Blogs |
Featured Channels |
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| Featured White Paper |
| Genesys Global Consumer Survey - 2007 | Request Your Free Consumer Survey Results.
Genesys Global Consumer Survey-2007 Examine the eye-opening responses of 4,200 international consumers as they offer their candid opinions about contact centers and customer service.
These survey results, through an independent research group, provide an invaluable opportunity to hear firsthand what consumers think about their contact center experiences-and where they'd make improvements. Review the key findings and discover:
-The connection between customer experience and customer loyalty
-The preferred vehicle for contacting customers
-The acceptance level of cross-sell offers
-How lengthy hold times impact the overall customer experience
-The value of a proactive, follow-up communication |
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| FYI From TMCnet |
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Upcoming Events From TMC
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East 2008 - January 23-25, 2008 - Miami Beach Convention Center, Miami, FL
West 2008 - September 9-11, 2008 - Los Angeles Convention Center, Los Angeles, CA
January 23-25, 2008- Miami Beach Convention Center, Miami, FL •
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