Today's Newsletter Sponsored by ConvergysThe Forgotten "E": Focusing on the Customer Experience at Every Touch Point
Tuesday June 29th, 2010 11:00 AM ET/4:00 GMT In today’s challenging economy, the most powerful competitive differentiator is not efficiency or effectiveness of your contact center. It is the forgotten promise -- and the forgotten "e": experience. In this Webinar, you will learn how to maximize the customer experience at every touch point - from self-service to proactive service to agent-assisted service - by taking a fresh approach to these critical interactions.! Learn how to: - Segment your customers by profitability, rather than by demographics. - Measure the customer experience, rather than customer satisfaction. - Turn customer data into actionable customer insights. Who should attend: - Customer Care/Customer Experience Executives - Call Center Directors & Managers - Anyone who impacts the Customer Experience Register Today: http://event.on24.com/r.htm?e=220526&s=1&k=C4BF7D2983DF612E70B8859B87E26EC2&partnerref=tmcenews Today's FeaturesLatest NewsSponsored by ConvergysLatest Blogs
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