Sponsored By: Angel.com

WEBINAR: Listen to Your Callers: Understanding Key Call Metrics to Increase Caller Satisfaction and Business Efficiency
Tuesday, May 18th, 2010, 12:00 pm ET / 9:00 am PT

What Attendees will learn:
- How to you call data such as entry/exit points and error percentages to make positive changes to your call flow
- What to listen for in call recordings to make the greatest impact to your IVR design
- What to listen for in call recordings to make the greatest impact to your IVR design

Who should attend?
- Call Center professionals looking to automate routine tasks so agents can spend more time on high value calls.
- Business executives looking to increase containment and positively affect the bottom line.
- Customer Service professionals looking to increase caller satisfaction.

Register Now:
http://event.on24.com/r.htm?e=205047&s=1&k=DB80FAAC0BDDD58B5EB41020E2D60FF9&partnerref=tmclanding

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