Virtual Call Center Provider InContact Launches New Corporate Website

By Chris DiMarco, TMCnet Web Editor

Hosted call center software provider InContact has launched a new corporate website today that aims to enhance that company’s already invaluable presence in the industry. The site will reflect on the growth the company has seen over the last several years and will focus on more effectively communicating the benefits of hosted contact center applications. Improvements to the InContact’s homepage will allow easy navigation through the company’s award-winning portfolio of services and solutions, and will provide additional resources for customers and partners.

“As a thought leader and market maker, inContact is committed to hosting a website that is a center for excellence and resource for the rapidly growing cloud-based contact center market,” said Mariann McDonagh, inContact CMO. “Websites are increasingly the first touch point a prospective customer has with a brand, and the enhancements to our website will benefit the sales process, our customers and partners with additional resources and information about the benefits of cloud technology over legacy premise solutions, the impact of these solutions in real customer environments and a variety of other how-to information on enhancing the customer experience.”

While inContact.com has always offered robust resources on the site, this upgrade will allow even more intuitive perusal of relevant case studies, whitepapers, video testimonials and industry tools. It also features a blog and articles that offer pertinent and timely analysis on current contact center events.

The site will enhance inContact’s relationship with partners and customers through portals designed for each group. Considering the ever steady industry migration to the cloud, a website that offers a la carte information to prospective clients is a critical tool for every company looking to pioneer in the hosted solution space.

Additional Information:

Visit the new inContact.com: www.inContact.com

Customer videos: http://incontact.com/contact-center-industry-resources/video-testimonials

inContact company resources: http://incontact.com/contact-center-industry-resources

Blog: http://blog.inContact.com

Chris DiMarco is a Web Editor for TMCnet. He holds a master's degree in journalism from Quinnipiac University. Prior to joining TMC (News - Alert) Chris worked with e-commerce provider Suresource as a contact center representative and development analyst. To read more of his articles, please visit his columnist page.

Edited by Chris DiMarco

(source: http://www.tmcnet.com/channels/hosted-call-center/articles/131422-virtual-call-center-provider-incontact-launches-new-corporate.htm)