Five9 Inc., the leader in on-demand call center solutions, and Bayan Telecommunications Inc., provider of telecommunications and Internet solutions, have teamed up to deliver a comprehensive set of hosted call center and disaster recovery solutions for the growing market of call center outsourcers. As part of the collaboration, BayanTel will provide dedicated bandwidth with guaranteed voice quality of service to carry the voice traffic from the Five9 data center in North America to anywhere in the Philippines.


The on-demand Five9 Virtual Call Center, integrated with BayanTel’s network, will provide any call center outsourcer in the Philippines with the ability to expand their infrastructure in a matter of days or weeks to address the needs of new and existing customers. The integrated offering can be also used as a comprehensive disaster recovery solution that can be instantly activated.

“Being able to provide our customers with additional services like Five9’s hosted call center platform will be a major differentiator for us among the highly competitive telecommunications marketplace in the Philippines that traditionally has been focused on selling on-premise call center equipment,” said Chito Franco, vice president of corporate and business markets of Bayan Telecommunications. “We have looked at several on-demand call center vendors and decided to partner with Five9 - the company that we felt had the best technology, reliability, scalability and market leadership position to deliver the joint offering to our largest outsourcing customers in the Philippines.”

Brian Silverman, Five9’s president and CEO has hailed the collaboration.

“As the second largest telecommunications company in the Philippines, BayanTel will help us support the Philippines’ vast call center industry, allowing their customers to employ hosted call center solutions without the hassle, time and expense of premise-based infrastructure,” said Brian Silverman, Five9’s president and CEO. “Being able to activate call center infrastructure and bandwidth instantaneously provides call center outsourcers with a competitive edge and easy access to additional services they can provide to their clients.”

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Niladri Sekhar Nath is a contributing writer for TMCnet covering telecommunications, service providers and networking. To see more of his articles, please visit his columnist page.

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