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Featured Free Industry Resources

•Unified Telecommunications Model White Paper: Communications Servers and Contact Distribution Systems
This white paper is the first in a series on the Major Components of Voice and Data Convergence and migrating toward a Unified Telecommunications Model in the Enterprise.

Each part of this series will categorize a major component or set of components as an integral part of an overall technology architecture (infrastructure, systems and applications) and will cover the major trends in telecommunications including network convergence, TDM / IP Telephony, portals, presence / proximity, multi-modal and collaborative communications.

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    • •IVR 101: The Advantages of VoiceXML-Based IVR Systems
    In this podcast, TMCnet talks to Plum Voice CEO Andrew Kuan about what’s driving more and more customer-facing companies to adopt IVR systems, and how technologies such as VoiceXML are improving IVR. We talk specifically about Plum Voice’s value proposition as well as about IVR generally.
    •An Expert's View of Managed Security Services
    Security has emerged as a major concern for businesses that are storing and sharing more and more sensitive information through IP communications. In this podcast, TMCnet explores the issue with Lance Vaughn, director of managed security services sales for the Americas at Tata Communications, a global telecom player. Vaughn discusses the challenges that some telcos encounter when they enter the managed security space, and how the company adds value with its “stick” offering. We also talk about Tata Communications’ time-to-market, subject-matter expertise and how the end-user sees the managed security services.








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