AnchorPoint, a provider of integrated Telecom Expense Management (TEM) solutions, has signed a major new retail customer, the nation’s largest retailer of arts and crafts materials.

AnchorPoint Retail solution will be implemented for this customer. The company will use a combination of best-of-breed features and functionality from their recent AnchorPoint 6.0 release, and their Map-To-Win deployment approach.

Don Luby, senior vice president of sales, AnchorPoint said that retail organizations are interested in forward-thinking approaches to cutting costs and improving operational efficiencies.

Luby believes this particular customer chose AnchorPoint because their advanced business analytics capabilities enables them to understand store expenses at an unprecedented level of detail, and helps them align these expenses to revenue goals.


“After conducting our Map to Win discovery process, we were able to specifically demonstrate how aligning business priorities and processes with their TEM initiative would lead to measurable results and cost savings,” said Brad Standley, vice president of consulting, AnchorPoint in a press release.

He continued: “After reviewing our detailed analysis and delivering an implementation roadmap, their decision to engage with AnchorPoint became a very easy one.”

AnchorPoint’s solution for this customer includes invoice, asset and usage management, business analytics and invoice auditing. The company will particularly deliver a managed services package, in a multi-year agreement, to support the customer’s entire order-to-pay process including provisioning for new store openings.

AnchorPoint is a provider of Telecom Expense Management Solutions that enable enterprises to gain visibility and control of strategic assets that drive key business processes and crucial competitive advantage. The company’s award-winning software, consulting and managed services solutions including integrated Invoice, Asset, and Usage Management and Business Analytics tools provide professionals at every level of the organization with rapid access to concise, actionable data.

What’s the number one VoIP conference in terms of attendance? What’s the leading VoIP expo for exhibitors in terms of lead generation? And which VoIP industry event will feature special attractions for service providers, resellers, and the enterprise and SMB market, as well as an overview on the future of IP Telephony? Answer: INTERNET TELEPHONY Conference & EXPO EAST, January 23–26, 2007. See you in sunny Ft. Lauderdale!

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Anuradha Shukla is a contributing editor for TMCnet, covering call centers, CRM and information technology. To see more of her articles, please visit her columnist page.