Verizon Business Recognized for Large Enterprise Voice Services Customer Satisfaction

J.D. Power and Associates has ranked Verizon Business highest in overall customer satisfaction among large enterprise voice services providers.

Verizon Business (News - Alert) was included in the recent J.D. Power and Associates' “2009 Major Provider Business Telecommunications Study -- Voice Services.” In the surveys conducted in January and April 2009, the company had an overall score of 684 on a scale of 1,000. The research indicates that Verizon Business sets the benchmark for five of the six factors used to measure customer satisfaction: performance and reliability, sales representatives/account executives, billing, cost of service, and offerings and promotions.

For this study, J.D. Power and Associates surveyed U.S. home-based, small- to midsized- and large-enterprise business customers. The study measured customer satisfaction with providers of telecommunications voice services such as voice over IP (VoIP), call center technologies, toll-free services, voice mail/voice messaging, Centrex services, call forwarding, and local and long-distance services.

Verizon Business' overall score was 22 points higher than the large-enterprise segment average score, and it ranked particularly high in both the offerings and promotions and billing factors.

J.D. Power and Associates recently gave Verizon Business a leading ranking for customer satisfaction among large-enterprise data service customers.

Fran Shammo, president of Verizon Business, said in a release that this back-to-back J.D. Power and Associates recognition is a testament to the company’s employees. He said that multinational companies worldwide use their voice-over-IP and contact center solutions as essential engines for their businesses.

“Our network engineers, product development teams and world-class account service professionals work together day in and day out to deliver the high-quality experience our customers have come to expect from Verizon Business,” he said.

"We are proud to have built a strong global brand that businesses associate with thorough and responsive account management, and we will continue to work to earn their trust and their business," Shammo added.

Don't forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP communications industry. The library offers white papers, case studies and other documents which are free to registered users.