Hosted Contact Center solutions provider Five9 has announced the availability of its Virtual Call Center Suite 7, which delivers “powerful” predictive dialing features.

 

This updated SaaS (News - Alert) service is now available to new customers across all industry sectors and call center applications. Company officials said that the enhanced service delivers predictive dialing features such as IVR self-service and advanced call routing.

 

In addition, the new version delivers enhanced reporting for inbound, outbound, and blended call center operations.

 

"With release 7 we have introduced a number of capabilities for inbound call centers to meet the growing demand for help desk, technical support, and business continuity solutions,” said Jim Dvorkin, CTO at Five9.

 

He also said that customers in retail, telecommunications, travel and hospitality, and call center outsourcing are using IVR self-service using text-to-speech, advanced call routing, and Web Integration APIs to deliver and manage customer service.

 

Dvorkin added: “Many Five9 customers in the financial industry find that our release 7 features for outbound call centers are instrumental in their marketing and outreach campaigns as well as initiatives to accelerate debt recovery.”

 

For more, check out the Hosted Contact Center channel on TMCnet.