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January 22, 2008
eTelecare Global Solutions Wins Coveted Industry Quality Award for the Sixth Time
SCOTTSDALE, Ariz. --(Business Wire)-- eTelecare Global Solutions (NASDAQ:ETEL) (PSE:ETEL), a leading provider of complex business process outsourcing (BPO) solutions, announced that it has once again been selected a winner of the Customer Inter@ction Solutions magazine Marketing Via Phone (MVP) Quality award. The award is presented annually to companies that have demonstrated the highest commitment to quality, excellence, and customer service. This 2007 award is in the integrated inbound and outbound business-to-consumer category.
"It is gratifying to once again be acknowledged as an industry quality leader," said John Harris, eTelecare president and chief executive officer. "Quality is at the center of everything we do at eTelecare -- from our rigorous hiring processes and benchmarked call monitoring to our enterprise-wide continuous improvement approach that delivers measurable value for our clients."
"eTelecare has proven excellence in taking and improving quality measures. They have impressed our editors at Customer Inter@ction Solutions with their ability to build a feeling of community within their company, while providing the best service they can give to their clients," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions.
As a result of eTelecare's commitment to BPO best practices, it is one of the most honored delivery centers in the world and has won more than 65 awards globally since 2000. The company's recent honors include six 2007 "Top 50" awards from Customer Inter@ction Solutions, 2006 "Top Outsourcer" awards in eleven categories from ContactCenterWorld.com and "Best of Show: Best Outsourcer" at the International Call Center Management conference.
About eTelecare Global Solutions
Founded in 1999, eTelecare Global Solutions is a leading provider of business process outsourcing (BPO) focusing on the complex, voice and non-voice based segment of customer-care services. It provides a range of services, including technical support, customer service, sales, customer retention, chat and email from both onshore and offshore locations. Services are provided from delivery centers in the Philippines and in North America. Additional information is available at www.etelecare.com.
Cautionary Note Regarding Forward-Looking Statements
This press release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. Words such as "expects," "believes," "intends, "will," "estimates" and similar expressions identify such forward-looking statements. These are statements that relate to future events and include, but are not limited to, statements related to expanding our service delivery capabilities. Forward-looking statements are subject to risks and uncertainties that could cause actual results to differ materially from those discussed in these forward-looking statements. These risks and uncertainties include, but are not limited to, our ability to manage growth, intense competition in the industry including those factors which may affect our cost advantage, wage increases, our ability to attract and retain customer service associates and other highly skilled professionals, client concentration, the underlying success of our clients and the resulting impact of any adverse developments in our clients' business including adverse litigation results as well as other risks detailed from time to time in our SEC filings, including those described in the "Risk Factors" section in our quarterly report on Form 10-Q filed with the U.S. SEC on November 2, 2007. You can locate these filings on the Investor Relations page of our website, at www.etelecare.com under the About Us/Investor Relations link. Statements included in this release are based upon information known to eTelecare as of the date of this release, and eTelecare assumes no obligation to update information contained in this press release.
(source: http://www.tmcnet.com/usubmit/-etelecare-global-solutions-wins-coveted-industry-quality-award-/2008/01/22/3222824.htm)
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