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November 02, 2006
Cisco Systems announces Unified CRM Connector 3.0 available in 20 languages
(Tele.com Via Thomson Dialog NewsEdge) Internet networking company Cisco Systems Inc (NASDAQ:CSCO) announced on Wednesday (1 November), with the support of software company Microsoft Corp, that the Cisco Unified CRM Connector 3.0 is now available in 20 languages.
According to the company, the Cisco Unified CRM Connector 3.0 is now available in Danish, Dutch, Finnish, French, German, Greek, Italian, Norwegian, Portuguese (Brazil & Portuguese), Spanish, Swedish, UK English, US English, Czech, Hungarian, Polish, Russian, Turkish, Chinese (simplified) and Japanese.
The Cisco Unified CRM Connector 3.0, a customer relationship management (CRM) application integrated with Microsoft Dynamics CRM 3.0, is said to provide users with a complete view of the customer, including current and past purchases, sales information, order status, account relationships and billing information. When a call is received by an SMB using Cisco Unified CallManager or Cisco Unified CallManager Express, the Cisco Unified CRM Connector 3.0 links to the Microsoft Dynamics CRM system and provides onscreen pop-up windows of the customer contact record and phone call activity.
The Cisco Unified CRM Connector 3.0 is reportedly available for Cisco Unified CallManager Express, Cisco Unified CallManager, and Cisco Unified Contact Center Express. No pricing details were disclosed.
Copyright 2006 M2 Communications Ltd.. Source: Financial Times Information Limited.
(source: http://www.tmcnet.com/usubmit/-cisco-systems-announces-unified-crm-connector-30-available-/2006/11/02/2033184.htm)
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