In a move to expand its operations in Latin America, Nortel will invest and spend US$ 38 million in a new customer service center in Mexico City. The company's new facility dubbed the Customer Service Center of Excellence (CoE), which will employ more than 300 professionals, will service providers across North America, Europe, the Caribbean and Latin America.

The new Customer Service CoE will provide assistance regarding next-generation network (NGN) engineering, VoIP solutions, multimedia, databases and radio-frequency technologies for global service providers and carriers. The team will support order management and network engineering, as well as field operations such as delivery and application of remote software integration. The company has plans to recruit recent grads from both public and private Mexican universities to staff the CoE and should have 300 employees working at the Customer Service CoE by June 2007.

“Mexico offers a great environment, with excellent professionals, universities and a diverse, well-established infrastructure in a centralized location in the Americas,” said Martha Bejar, president, Caribbean and Latin America, Nortel (News - Alert) in a statement released on Monday. “We are very glad to continue contributing to this country by offering professional opportunities to over 300 individuals who will provide the kind of high-quality service we require for this new CoE.”

Nortel’s new Customer Service CoE is an addition to the VoIP CoE in Mexico. The VoIP CoE was established in Mexico over a year ago.

Nortel

http://www.nortel.com

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Johanne Torres is contributing editor for TMCnet and INTERNET TELEPHONY magazine. To see more articles by Johanne Torres, please visit her columnist page.