July 06, 2006

EBSuite, Asteres Hook Up For CRM

By David Sims, TMCnet Contributing Editor

EBSuite.com, an on-demand Customer Relationship Management vendor, has announced that Asteres Inc., the maker of ScriptCenter, the industry's first prescription drug pick-up kiosk for retail pharmacies, has adopted EBSuite's Customer Support and Sales Force Automation product.

Asteres needed a CRM product to help manage customer support calls and case processing workflow. In addition to sharing all documents on customer accounts, including case history, information on decisions made and support activities, Asteres wanted something to be cost-effective and customizable.

"EBSuite is intuitive and easy to use which made implementation quick and easy," said Stefany Goldman, Manger of Client Relations at Asteres. EBSuite, whose customer base and revenues increased more than 100% from fiscal year 2004 to 2005, has established international headquarters in Fremont, California.

In May EBSuite.com announced a formal partnership with Alcatel (News - Alert) for their North American operations.

Alcatel will offer a web based front-end and back-end internal customer support solution for its employees in North America.

The French conglomerate selected EBSuite’s Customer Support-Help Desk product to help the North American Human Resources Information Center organization improve employee satisfaction and lower service costs, according to Alcatel officials.

This software technology is intended to allow Alcatel’s North American HRIC to accurately record and track every employee point of contact across all personnel, functions, departments and call centers and efficiently escalate issues as required.

In 2005, EBSuite launched operations in Beijing.

David Sims is contributing editor for TMCnet. For more articles please visit David Sims’ columnist page.

(source: http://news.tmcnet.com/news/-asteres-ebsuite-crm-/2006/07/06/1705368.htm)