CUSTOMER
RELATIONSHIP MANAGEMENT
A View From
the Top: Providing A Unified View of Your Customers
By
Lauri McClay And Dan Whelan,
Epicor Software Corporation
Integrating
SMBs For A Customer-Centric View
By
Jon Van Duyne, Best Software
Data
Synchronization Unifies the Customer View
By
Steve Miranda, Oracle Corp.
CRM
MANAGEMENT SCOPE
Headset
Roundup 2004
MANAGING BY
THE NUMBERS
Business School
Basics: Evaluating Technology Purchases Using Net Present Value
(pdf)
TECHNOLOGY
HIGHLIGHTS
Amae Software Sows The Seeds Of
Customer Loyalty
By
David R. Butcher
SPECIAL
SPEECHWORLD FEATURE
Speech Automated Self-Service Solutions:
From Sidelines To Primetime
By Roxann Swanson, Nortel Networks
|
DEPARTMENTS
Publisher's Outlook
High Priority!
TMC LABS
TMC Labs
Innovation Awards
CEO SPOTLIGHT
Vinod Gupta, Founder and Chairman, infoUSA, Inc.
Daily Breaking News!
Go to TMCnet.com for
the latest communications technology news |