September 2004

Headset Roundup 2004

The humble headset: is there any other technology so heavily used but so consistently ignored in discussion? If you've not seen what the market has to offer lately, there's news ' the 'humble' headset is no longer the Plain Jane of the contact center world. Technological advancements have led to the development of headsets that are as far from their unassuming predecessors as supercomputers are from their slide rule ancestors. Headsets should allow the user to communicate with whom he or she is conversing, and they should do so clearly, palpably and comfortably. As with any major cardinal purchase, the consumer should be prepared and knowledgeable of his or her options before conferring the cash.
Once each year, the editors of Customer Inter@ction Solutions offer to readers a beneficial list of resources to assist in their headset-buying privation. Whether it is through a reselling source or a manufacturer, the supplied contact information is intended to assist with the future purchase of headsets in the telecommunications domain. We encourage readers to visit the Web sites of the following companies to learn about the latest and greatest offerings in the contact center headset market.


Ahern Communications (reseller)
www.callcenterheadsets.com
800-451-5067

CommuniTech (reseller)
www.communitech.com
888-795-7222

Danacom USA
www.danacomusa.com
877-736-6434

Dowumi Corp.
(under the Vonia brand)
www.dowumi.com
866-811-7771 or Vonia 630-629-1897

Founder's Telecom (reseller)
www.founderstelecom.com
800-333-0020

GN Netcom
(a GN Great Nordic company)
www.gnnetcom.com
800-826-4656

Headset Zone (reseller)
www.headsetzone.com
800-533-4014

Headsets.com (reseller)
www.headsets.com
800-432-3738

Hello Direct (part of the GN Netcom/GN Great Nordic family)
www.hellodirect.com
800-435-5634

JABRA Corporation
(part of the GN Netcom/
GN Great Nordic family)
www.jabra.com
800-327-2230

Phonemaster Communications, Inc.
www.etelephonesystems.com
203-339-4588

Plantronics
www.plantronics.com
800-544-4660

Pro Tech Communications, Inc.
www.protechcommunications.com
772-464-5100

Sencommunications, Inc. (reseller)
www.sencomm.com
800-654-2993

Sennheiser Communications
www.sennheisercommunications.us
860-434 9190

Simpleline Communications Tools (reseller)
www.simple-line.com
www.headsetsnow.com
888-743-7903

SpeechControl (reseller)
www.speechcontrol.com
914-245-9310/914-325-8044

VXI Corporation, Inc.
www.vxicorp.com
800-742-8588



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