CRM, BPO & TELESERVICES
The Home Agent Model Is (Finally) Ready For Its Close-up
By Tracey E. Schelmetic, Editorial Director, Customer Interaction Solutions
Oh No! Not Southwest Airlines!
By David Sims, Contributing Editor, Customer Interaction Solutions
CALL CENTER TECHNOLOGIES
Making The Complex Simple: Efficient And Effective
Contact Center Growth
By Theresa Hull-Clarke, ICT Bell Canada Solutions; and Rick Glew, IEX Corp.
Case Study: Nobel Peace Prize Winner's Mission Gets Help From Pitney Bowes' Customer Communication Solution
By Tracey E. Schelmetic, Editorial Director, Customer Interaction Solutions
Microsoft's Call Center Push
By Rich Tehrani, President and Group Publisher, TMC
Tips For Judicious Selection Of Contact Center Solutions For SMBs
By Tracey E. Schelmetic, Editorial Director, Customer Interaction Solutions
INNOVATIVE SOLUTIONS FROM THE EXPERTS
Increase Retention With Employee Panels
By Jim Ivers, Vovici
Leveraging Contact Center Technologies To Optimize Your Business
By Rick Reiman, TeleDirect International, Inc
Implementing Hosted Speech Solutions
By Craig DiAngelo, VoltDelta Hosted Solutions
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