For the ninth consecutive year, the editors of Customer Interaction Solutions dared readers to prove that their companies have what it takes to win the coveted CRM Excellence Award. Below is Part One of the winners list — the companies that offer the best and the brightest customer relationship management products and services, all to the benefit of their clients. Winners were chosen on hard data: quantifiable results that convinced us, without a doubt, their clients were infinitely better off with these companies’ products and services than without.

Allegiance
The Allegiance Engage Platform
www.allegiance.com

Alloy Software, Inc.
Alloy Navigator
www.alloy-software.com

Angoss Software Corporation
Angoss FundGUARD
www.predictiveleads.com/fundguard/

Aplicor, Inc.
Aplicor Enterprise
www.aplicor.com

Aspect Software
Aspect Unified IP and Aspect Performance Edge
www.aspect.com

Astute Solutions
ePowerCenter
www.astutesolutions.com

Autonomy etalk
Intelligent Contact Center
www.etalk.com

BT
BT Contact Center Services
www.btplc.com

Citrix Online
GoToMeeting
www.citrixonline.com

Clear C2, Inc.
C2CRM
www.c2crm.com

Consona CRM
Onyx
www.consona.com

Cross Country Automotive Services
Argosi Web Portal
www.crosscountry-auto.com

CustomerSat
CustomerSat Enterprise
www.customersat.com

Empirix Inc.
Hammer Performance Assurance for Siebel
www.empirix.com

Enkata Technologies
Enkata On-demand Talent and
Performance Management
www.enkata.com

Entellium
eSalesForce
www.entellium.com

Envox Worldwide
Envox CT Connect
www.envox.com

Epicor Software Corporation
Epicor IT Service Management
www.epicor.com

eTelecare Global Solutions
Proprietary eTelecare Global Solutions CRM package
www.etelecare.com

FrontRange Solutions
GoldMine Premium Edition
FrontRange Voice
www.frontrange.com

IEX Corporation, a NICE company
IEX TotalView Workforce Management
www.iex.com

InfoCision Management Corporation
Celebrity Hold Messages
www.infocision.com

Inova Solutions
Inova Solutions OnTrack & LightLink
www.inovasolutions.com

KANA Software
KANA IQ
www.kana.com

LiveOps
LiveOps On-Demand Call Center Platform and Applications
www.liveops.com

Mall Networks
Mall Networks: Loyalty Shopping Suite
www.mallnetworks.com

Maximizer Software, Inc.
Maximizer CRM 10
www.maximizer.com