November 2008 | Volume 27 / Number 6
In Every Issue
Publisher's Outlook
By Nadji Tehrani, Executive Group Publisher, Technology Marketing Group High Priority!
By Rich Tehrani, Group Editor-in-Chief, Technology Marketing Corp. On The Line
By Tim Searcy Headset
By Keith Dawson Compliance Desk
By Brendan Read, Senior Contributing Editor, Customer Interaction Solutions Listen and Learn
By Joe Fleischer From the Analysts' Desk
By Susan Campbell, Contributing Editor, Customer Interaction Solutions Logout
By Brendan Read, Senior Contributing Editor, Customer Interaction Solutions Ask the Experts
By Tim Passios, Interactive Intelligence Testimonials
"The standard industry source."
' FORTUNE Magazine
"The Bible of the industry."
' THE WALL STREET JOURNAL
"The CRM coverage in Customer Interaction Solutions is the best I've seen in any of the 30+ trade publications
I read."
' Bob Fately,Vice President, Third Wave International
CRM, BPO & TELESERVICES
CRM Dogma Explained:“Executive Buy-In”
By David Sims, Contributing Editor, Customer Interaction Solutions Real-Time Data, Real Time Results
By Brendan Read, Senior Contributing Editor, Customer Interaction Solutions CALL CENTER TECHNOLOGIES
New Research: Contact Centers Evolve with New Customer Demands and Solutions
By Brendan Read, Senior Contributing Editor, Customer Interaction Solutions Hearing The Customers
By Brendan Read, Senior Contributing Editor, Customer Interaction Solutions WORKFORCE OPTIMIZATION
Enabling Excellence With IP Recording
By Brendan Read INNOVATIVE SOLUTIONS
Hosted Solutions: "Shrink-wrap" Products vs. Customized Solutions
By Josh Shale, Director of Marketing, VoltDelta Maximizing Agent Productivity with Closed-Loop Coaching
By Rick Reiman, TeleDirect International Already Spent Millions on Premise-based Solutions But Still Need More? Hosted Solutions Can Help
By Joshua Shale, Director of Marketing, Volt Delta Hosted Solutions SPECIAL FOCUS
CIS Useful Links
Reprints
The YGS Group
Toll Free: 800.290.5460 p. 717.399.1900 x100 f. 717.399.8900 Email: [email protected] www.theYGSgroup.com Contact: Mike Shober |