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Customer Inter@ction Solutions
April 2007 - Volume 25 / Number 11
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Outbound Technologies Roundup

By Tracey E. Schelmetic, Editorial Director, Customer [email protected] Solutions

 




Call centers are ever on the alert for new ways to increase efficiency, keep costs down and at the same time improve the customer experience. Outbound technologies, once thought of as merely random dialers programmed to interrupt family dinners, have evolved in recent years to encompass time-saving and targeted technologies that will actually improve the customer relationship, in some cases by offering customers what they need before they even know they need it. Automated outbound technologies can remind customers of appointments or payments in a friendly and non-threatening way, make highly selective upsell offers, collect information and even allow customers to share information via the outbound contact that will feed back into a company's knowledgebase (proving a point made regularly by this magazine that outbound and inbound are inherently tied up with one another, can complement and enhance one another and, in most cases, should not be considered separate entities).
It's also important to note that multimedia channels of communication notwithstanding, the telephone retains a prominent place in today's customer interaction and relationship management toolkit. As evidenced by the selection of products and services in our roundup, the latest technologies offer greater efficiencies, a variety of useful features and reduced costs of ownership/usage, and have resulted in wider acceptance by and penetration of the small to mid-sized business segments.

We encourage you to visit these companies' Web sites should a quest for outbound technologies be in your company's future.

Key:

A: Auto Dialers
B: Predictive Dialers
C: Preview Dialers
D: Virtual/Hosted/VoIP Dialers
E: Outbound e-mail products
F: Outbound Voice/Broadcast Recording Products

Agile Communications
www.agile.com.au
Product category: A

Aheeva (News - Alert) Technology Inc.
www.aheeva.com
Product category: B, C, F

Amcat (News - Alert)
www.amcat.com
Product category: B, D

Aspect Software (News - Alert)
www.aspect.com
Product category: A, B, C, D, E, F

Austin Logistics
www.austinlogistics.com

Product category: A, B

BCE (News - Alert) Elix
www.bceelix.com

Product category: B

Call Center Consulting Inc.
www.multimessenger.com

Product category: A, B

Calltrol Corporation
www.calltrol.com

Product category: A, B, D, F

Castel, Inc.
www.castel.com

Product category: A, B, C

Centric
www.centriccc.co.uk

Product category: D

ChaseData Corp.
www.chasedatacorp.com

Product category: B, D

Cincom
www.cincom.com

Product category: A, B, C

Clarity AG
www.clarity-ag.net

Product category: B

Collaboration Technologies
www.collaborationtechnologies.co.uk

Product category: B

CosmoCom
www.cosmocom.com

Product category: A, B, C, D

Database Systems Corp.
www.databasesystemscorp.com

Product category: A, B, F

Data-Tel Info Solutions (News - Alert), Inc.
www.datatel-info.com

Product category: A, B, D

Deltathree, Inc.
www.deltathree.com

Product category: D

DialResults
www.dialresults.com

Product category: B, D

Digisoft Computers Inc. (a TouchStar Software company)
www.digisoft.com

Product category: B, C, F

eGain Communications (News - Alert)
www.egain.com

Product category: E

Electronic Technical Services (ETS)
www.ets-pds.com

Product category: A, B, C

Envox Worldwide (News - Alert)
www.envox.com

Product category: A, B, F

Five9
www.five9.com

Product category: D

Genesys (News - Alert) Telecommunications Laboratories, Inc.
www.genesyslab.com

Product category: B, F

Genesys Telecommunications Laboratories, Inc.
www.genesyslab.com
Product category: B, F

Global Connect Strategic Voice Broadcasting
www.gc1.com
Product category: A, F

Information Access Technology
www.iat-cti.com
Product category: B, C

Interactive Intelligence (News - Alert)
www.inin.com
Product category: A, B, C, D, E, F

Jade Technologies Inc.
www.jadesp.com
Product category: D

KANA
www.kana.com
Product category: E

Katalina Technologies
www.voiceguide.com

Product category: A, F

Kolker Systems, Inc.
www.kolkersystems.com

Product category: A, B, C, F

Line4
www.line-4.com

Product category: A, B

LiveVox (News - Alert), Inc.
www.livevox.com

Product category: D

MarkeTel Systems Ltd.
www.predictivedialers.com

Product category: B

NetHertz.com, Inc.
www.nethertz.com

Product category: B

Next Century Systems, Inc.
www.nextcenturytalk.com

Product category: A, B

Noble Systems
www.noblesys.com

Product category: B

NovaCTI
www.novaccp.com

Product category: D

Nuance (News - Alert)
www.nuance.com

Product category: D

Ontario Systems, LLC
www.ontariosystems.com

Product category: B

OPC Marketing
www.opc-marketing.com

Product category: A, B

Oracle (News - Alert)
www.oracle.com

Product category: B, C

Parwan Electronics Corporation
www.voicesaver.com

Product categories: A, B

PDS Inc.
www.ets-pds.com

Product category: A, B, C

Phonologies (India) Private Limited
www.phonologies.com/blaster.html

Product category: F

Premiere Global Services
www.premiereglobal.com

Product categories: F

Protus IP Solutions
www.protus.com

Product category: F

Pulse Voice Inc.
www.pulsevoice.com

Product category: A, B

SER Solutions, Inc.
www.ser.com
Product category: B, D, F

Sigmaworx
www.sigmaworx.com
Product categories: A, B

Solus One
www.solusone.com
Product category: A, F

SoundBite
www.soundbite.com
Product category: F

Stratasoft, Inc.
www.stratasoft.com
Product category: A, B, C, D

Strategic Communication Systems
www.strategicinc.com
Product category: B

SunDial Technologies
www.sundialer.com

Product category: B

Syntellect (News - Alert)
www.syntellect.com
Product category: B, C

Sytel Ltd.
www.sytelco.com

Product category: B, D

Talking Technology International Inc.
www.tti.net

Product category: A, B

TelAthena Systems, LLC
www.telathena.com

Product category: B

TeleDirect International, Inc.
www.tdirect.com

Product category: B

Touchstar Software
www.touchstarsoftware.com

Product category: A, B, C, D

The U.S. Autodialer Company
www.usautodialer.com

Product category: A, B, D

U.S. InfoTel
www.usinfotel.com

Product category: A, B, C

The VICIDIAL Project
www.astguiclient.sf.net/vicidial.html

Product category: D

Voice Message Broadcasting Corp.
www.vmbc.com

Product category: F

VoiceBlitz.com
www.voiceblitz.com

Product category: A, F

Voicent Communications
www.voicent.com

Product category: A, F

VoiceSage
www.voicesage.com

Product category: D, F

VoiceStar
www.voicestar.com

Product category: D

VoiceShot, LLC
www.voiceshot.com

Product category: A, F

Voxco
www.voxco.com

Product category: B, D

Viking Electronics, Inc.
www.vikingelectronics.com

Product category: A

Xtreme Networks
www.xtremenetworks.bi
z
Product category: D

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