| Company
Name, Location, Total
Number of Call Centers & Web Site |
Phone
# &
Fax # |
Year
Began Tele-
services &
Size of
Projects
Accepted |
Type
of Calling |
Specialization |
2001
Ranking
|
| 1.
TeleTech Holdings, Inc.*' -
Englewood, CO (22) |
303-397-8100
303-397-8671 |
1982
10,000 hrs. minimum |
b-to-b
35%;
b-to-c 65%
outbound 7.6%;
inbound 88.5%;
interactive 3.9% |
Communications/Media,
Transport/Logistics,
Financial Services |
1 |
| 2.
Convergys Corp.*' -
Cincinnati, OH (10) |
800-344-3000
513-458-1315 |
1988
2,500 hrs. minimum |
b-to-b
25%;
b-to-c 75%
outbound 20%;
inbound 70%;
interactive 10% |
Customer
Service/Tech
Support, B-to-B Sales,
Direct Response |
4 |
| 3.
SR. Teleperformance'
-
Paris, France (81) |
+33
155764080
+33 155768686 |
1978
no minimum |
b-to-b
25%;
b-to-c 75%
outbound 57%;
inbound 42%;
interactive 1% |
CRM/E-CRM,
Teleservices, In- and
Outbound Telemarketing |
2 |
| 4.
SITEL Corp.* - Baltimore, MD
(32) |
410-246-1505
410-246-0170 |
1985
2,500 hrs. minimum |
b-to-b
25%;
b-to-c 75%
outbound 35%; inbound 64%;
interactive 1% |
Customer
Acquisition,
Customer Care,
Technical Support |
3 |
| 5.
Call Center Alliance -
Paris, France (10) |
+33
140937686 +33
140937676 |
1992
1,000 hrs. minimum |
b-to-b
30%;
b-to-c 70%
outbound 60%;
inbound 40% |
Customer
Service,
Teleservices, Web
Contact Center |
5 |
| 6. RMH
Teleservices*' - Bryn Mawr, PA (7) |
800-367-5733
610-520-5356 |
1983
5,000 hrs. minimum |
b-to-b
20%;
b-to-c 80%
outbound 60%;
inbound 38%;
interactive 2% |
Customer
Support,
Sales |
10 |
| 7.
Atesia S.P.A.*' - Rome, Italy
(4) |
+39
06729871
+39 0672987820 |
1989
1,000 hrs. minimum |
b-to-b
10%;
b-to-c 90%
outbound 26%;
inbound 71%; interactive 3% |
CRM/E-CRM,
Customer
Service, Sales Support |
6 |
| 8.
EDS*' (Electronic Data Systems) -
Plano, TX (5) |
972-604-6075
972-604-3603 |
1986
12 hrs. minimum |
b-to-b
60%; b-to-c 40%
outbound 5%; inbound 92%; interactive 3% |
Customer
Care Services,
Technical Help Desk,
Telemarketing |
n/a |
| 9.
West Corp.*' - Omaha, NE
(1) |
800-841-9000
402-841-9000 |
1986
1,000 hrs. minimum |
b-to-b
5%;
b-to-c 95%
outbound 25%;
inbound 47%;
interactive 28% |
Customer
Acquisition,
Retention and Growth |
n/a |
| 10.
ICT Group - Langhorne, PA
(12) |
800-799-6880
215-757-7877 |
1981
2,000 hrs. minimum |
b-to-b
10%;
b-to-c 90%
outbound 50%;
inbound 47%;
interactive 3% |
Telesales,
Customer
Care, Marketing Support
Services |
9 |
| 11.
Gage Marketing Services
- Plymouth, MN (2) |
763-745-1911
763-745-1908 |
1988
125 hrs. minimum |
b-to-b
15%;
b-to-c 85%
outbound 1%;
inbound 98%;
interactive 1% |
Customer
Service,
IVR Applications,
E-commerce |
11 |
| 12.
AFFINA - The Customer Relationship
Co.' - Peoria, IL (1) |
877-4-AFFINA
309-679-4408 |
1973
350 hrs./mo. minimum |
b-to-b
30%;
b-to-c 70%
outbound 8%;
inbound 90%;
interactive 2% |
Contact
Management,
B-to-C Sales/Service,
CRM |
15 |
| 13.
SODEMA, Inc.* - Montreal, Canada
(1) |
514-287-1717
514-287-1886 |
1984
1,500 hrs. minimum |
b-to-b
20%;
b-to-c 80%
outbound 50%;
inbound 50% |
Telecommunications,
Financial Services,
Help Desk |
14 |
| 14.
VOXDATA - Montreal, Canada
(2) |
514-871-1920
514-871-2605 |
1995
1,000 hrs. minimum |
b-to-b
25%;
b-to-c 75%
outbound 40%;
inbound 60% |
Financial
Services,
Insurance,
Telecommunications |
13 |
| 15.
TeleSpectrum Worldwide -
King of Prussia, PA (4) |
888-343-9870
610-878-7931 |
1982
500 hrs. minimum |
b-to-b
15%;
b-to-c 85%
outbound 52%;
inbound 44%;
interactive 4% |
Telecommunications,
Financial Services,
Insurance |
11 |
| 16.
TCIM* - Wilmington, DE (1) |
302-633-3000
302-633-3270 |
1988
2,000 hrs. minimum |
b-to-b
30%;
b-to-c 70%
outbound 45%;
inbound 54%;
interactive 1% |
Financial
Services,
Telecommunications,
Web-enabled
Outsourcing |
n/a |
| 17.
ACI Telecentrics - Minneapolis,
MN (2) |
612-928-4747
612-928-4701 |
1986
1,000 hrs. minimum |
b-to-b
20%;
b-to-c 80%
outbound 95%;
inbound 5% |
Customer
Service/Care,
Telecommunications,
Financial Services |
18 |
| 18.
Cross Country Automotive
Services - Medford, MA (4) |
520-270-4742
520-770-4849 |
1972
no minimum |
b-to-c
100%
outbound 20%;
inbound 80% |
Roadside
Services,
Customer Management
Services, Telematics |
20 |
| 19.
LiveBridge, Inc. - Portland,
OR (4) |
503-652-6000
503-653-3994 |
1988
1,000 hrs. minimum |
b-to-b
15%;
b-to-c 85%
outbound 50%;
inbound 50% |
Financial
Services,
elecommunications,
Database Management |
n/a |
| 20.
Abacus Communications -
Virginia Beach, VA (6) |
757-497-2004
757-497-8876 |
1988
200 hrs. minimum |
b-to-b
13%;
b-to-c 87%
outbound 11%;
inbound 88%;
interactive 1% |
Customer
Service,
Catalog Order Entry,
E-commerce |
n/a |
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