Company
Name, Location, Total #
of
Call Centers &
Web Site |
Phone
# &
Fax # |
Year
Began
Tele-
services
& Size of Projects Accepted |
Type
of Calling |
Specialization |
2001
Ranking |
| 1.
Convergys Corp.*'' -
Cincinnati, OH (37) |
800-344-3000
513-458-1315 |
1988
5,000 hrs.
minimum
|
b-to-b
25%;
b-to-c 75%
outbound 20%;
inbound 70%;
interactive 10% |
Customer
Service/Tech Support, B-to-B Sales, Direct Response |
1 |
| 2.
Precision Response Corp.* -
Plantation, FL (24) |
888-CALL-PRC
954-693-3752 |
1982
5,000 hrs.
minimum |
b-to-b
40%;
b-to-c 60%
outbound 16%;
inbound 84% |
Telecommunications,
Consumer Products, Financial Services |
2 |
| 3.
TeleTech Holdings, Inc.*''
- Englewood, CO (29) |
303-397-8100
303-397-8671 |
1982
10,000 hrs.
minimum |
b-to-b
35%;
b-to-c 65%
outbound 7.6%;
inbound 88.5%;
interactive 3.9% |
Communications/Media,
Transport/Logistics, Financial Services |
5 |
| 4.
West Corp.*'' - Omaha, NE
(36) |
800-841-9000
402-841-9000 |
1986
1,000 hrs. minimum |
b-to-b
5%;
b-to-c 95%
outbound 25%;
inbound 47%;
interactive 28% |
Customer
Acquisition, Retention and Growth |
3 |
| 5.
GC Services Limited Partnership*'
- Houston, TX (34) |
713-777-4441
713-776-6535 |
1957
variable minimum |
b-to-b
10%;
b-to-c 90%
outbound 21%;
inbound 78%;
interactive 1% |
Teleservices,
Financial Services, Outsourcing |
8 |
| 6.
APAC Customer
Services, Inc.*' - Deerfield, IL (48) |
800-776-2722
847-236-5490 |
1973
variable minimum |
b-to-b
36%;
b-to-c 64%
outbound 32%;
inbound 60%;
interactive 8% |
Customer
Care, Customer Acquisition, Third-Party Administration |
4 |
| 7.
Stream International* - A
Solectron Co. - Canton, MA (10) |
781-830-6600
781-575-6970 |
1983
no minimum |
b-to-c
100%
outbound 4.9%;
inbound 95.1% |
High-Tech
Areas, OEM Support, Dialup Broadband Tech
Support |
n/a |
| 8.
SITEL Corp.' - Baltimore, MD
(30) |
410-246-1505
410-246-0170 |
1985
2,500 hrs. minimum |
b-to-b
25%;
b-to-c 75%
outbound 35%;
inbound 64%;
interactive 1% |
Customer
Acquisition, Customer Care, Technical Support |
7 |
|
9. ClientLogic*'
- Nashville, TN
(14) |
615-301-7100
615-301-7150 |
1990
variable minimum |
b-to-b
10%;
b-to-c 90%
outbound 3%;
inbound 92%;
interactive 5% |
Customer
Care, Fulfillment, Marketing Services |
n/a |
| 10.
Aegis Communications -
Irving, TX (13) |
800-332-0266
972-868-0267 |
1968
1,000 hrs. minimum |
b-to-b
50%;
b-to-c 50%
outbound 40%;
inbound 60% |
Telecommunications,
Financial Services, Cable/ Wireless |
6 |
| 11.
EDS*'' (Electronic Data
Systems) - Plano, TX (22) |
972-604-6075
972-604-3603 |
1986
12 hrs. minimum |
b-to-b
60%;
b-to-c 40%
outbound 5%;
inbound 92%;
interactive 3% |
Customer
Care Services, Technical Help Desk, Telemarketing |
9 |
| 12.
Telvista*' - Dallas, TX
(4) |
800-563-9699
972-312-6107 |
1997
720 hrs. minimum |
b-to-b
38%;
b-to-c 62%
outbound 5%;
inbound 92%;
interactive 3% |
Product
Support/Help Desk, Sales, Customer Service |
15 |
| 13.
Excell Agent Services* -
Tempe, AZ (7) |
888-359-6660
602-808-1592 |
1995
negotiable minimum |
b-to-b
10%;
b-to-c 90%
inbound 100% |
Directory
Assistance for Wireless & Wireline Market |
10 |
| 14.
TCIM Services, Inc.*' -
Wilmington, DE (14) |
302-633-3000
302-633-3270 |
1988
2,000 hrs. minimum |
b-to-b
30%;
b-to-c 70%
outbound 45%;
inbound 54%;
interactive 1% |
Financial
Services, Telecommunications, Web-enabled Outsourcing |
24 |
| 15.
ICT Group*' - Langhorne, PA
(32) |
800-799-6880
215-757-7877 |
1981
2,000 hrs. minimum |
b-to-b
10%;
b-to-c 90%
outbound 50%;
inbound 47%;
interactive 3% |
Telesales,
Customer Care, Marketing Support Services |
14 |
| 16.
Abacus Communications' -
Virginia Beach, VA (6) |
757-497-2004
757-497-8876 |
1988
200 hrs. minimum |
b-to-b
13%;
b-to-c 87%
outbound 11%;
inbound 88%;
interactive 1% |
Customer
Service, Catalog Order Entry,
E-commerce |
18 |
| 17.
Communications & Commerce*'
- Salt Lake City, UT (4) |
801-257-5800
801-908-5976 |
1998
5,000 hrs. minimum |
b-to-c
100% inbound 95%;
interactive 5% |
Wireless,
Tech Support, Financial Services |
19 |
| 18.
Call_Solutions -
Waukesha, WI (8) |
262-827-6424
262-827-6440 |
1959
negotiable minimum |
b-to-b
16%;
b-to-c 84%
outbound 23%; inbound 75%; interactive 2% |
Customer
Care, Customer Acquisition |
n/a |
| 19.
The Connection
- Burnsville, MN (10) |
800-883-5777
952-948-5498 |
1981
500 hrs. minimum |
b-to-b
25%;
b-to-c 75%
outbound 5%; inbound 95% |
Wireless,
Catalog, Telecommunications |
17 |
| 20.
CyberRep, Inc.* - McLean, VA
(7) |
703-917-9170
703-917-1556 |
1991
5,000 hrs. minimum |
b-to-b
50%;
b-to-c 50%
outbound 18%; inbound 82% |
Customer
Support, Tech Support, Web-enabled CRM |
13 |
| 21.
CSC - A Division of
Global Response Corp.' - Margate, FL (1) |
954-973-7300
954-969-2355 |
1974
100 hrs. minimum |
b-to-b
75%;
b-to-c 25%
outbound 35%;
inbound 60%;
interactive 5% |
Automotive,
Insurance, Catalog |
21 |
| 22.
RMH Teleservices*'' - Bryn
Mawr, PA (18) |
800-367-5733
610-520-5356 |
1983
5,000 hrs. minimum |
b-to-b
20%;
b-to-c 80%
outbound 60%;
inbound 38%;
interactive 2% |
Customer
Support,
Sales |
29 |
| 23.
Ron Weber & Assocs., Inc.
- Milford, CT (7) |
203-799-0000
203-882-9998 |
1980
500 hrs. minimum |
b-to-b
70%;
b-to-c 30%
outbound 45%;
inbound 52.5%;
interactive 2.5% |
CRM,
Database Development, Tech Support/Help Desk |
20 |
| 24.
LiveBridge, Inc.' -
Portland, OR (6) |
503-652-6000
503-653-3994 |
1988
1,000 hrs. minimum |
b-to-b
15%;
b-to-c 85%
outbound 50%;
inbound 50% |
Financial
Services, Telecommunications, Database Management |
26 |
| 25.
AFFINA - The Customer Relationship Co.'' - Peoria, IL (4)
www.affina.com |
877-4-AFFINA
309-679-4408 |
1973
350 hrs./mo. minimum |
b-to-b
30%;
b-to-c 70%
outbound 8%;
inbound 90%;
interactive 2% |
Contact
Management, B-to-C Sales/Service, CRM |
16 |
| 26.
Teleperformance USA
(includes Market USA) (part of the SR. Teleperformance Group) -
Salt Lake City, UT (35) |
800-431-5101
801-359-6843 |
1993
500 hrs. minimum |
b-to-b
10%;
b-to-c 90%
outbound 70%; inbound 30% |
Financial
Services, Insurance, Customer Service |
22 |
| 27.
TeleSpectrum Worldwide*'
- King of Prussia, PA (11) |
888-343-9870
610-878-7931 |
1982
500 hrs. minimum |
b-to-b
15%;
b-to-c 85%
outbound 52%;
inbound 44%;
interactive 4% |
Telecommunications,
Financial Services, Insurance |
11 |
| 28.
Customer Satisfaction First, Inc.* - Arlington, TX (1) |
817-804-1460
817-804-1472 |
2001
variable minimum |
b-to-b
20%;
b-to-c 80%
inbound 98%; interactive 2% |
Integrated
Customer Services, Retail Order Processing, Banking |
n/a |
| 29.
Dakotah Direct II, L.L.C.*
- Spokane, WA (7) |
800-433-3633
509-789-4706 |
1990
1,000 hrs. minimum |
b-to-b
50%;
b-to-c 50%
outbound 30%;
inbound 70% |
Insurance,
Financial Services, Telecommunications |
35 |
| 30.
Cross Country Automotive
Services' - Medford, MA (4) |
520-270-4742
520-770-4849 |
1972
no minimum |
b-to-c
100%
outbound 20%;
inbound 80% |
Roadside
Services, Customer Management Services, Telematics |
23 |
| 31.
Protocol' - Danvers, MA
(13) |
978-762-7700
978-762-7799 |
1998
100 hrs. minimum |
b-to-b
30%;
b-to-c 70%
outbound 30%;
inbound 60%;
interactive 10% |
Inbound
Customer Care, Outbound Sales,
Inbound Sales |
n/a |
| 32.
Aradiant Corp. - San Diego, CA
(2) |
858-654-9000
858-636-5641 |
1991
300 hrs./mo. minimum |
b-to-b
10%;
b-to-c 90%
outbound 5%;
inbound 95% |
Customer
Service, Order/Data Entry, Technical Service |
n/a |
| 33.
Technion Communications Corp.
- Hollywood, FL (8) |
954-721-1994
954-981-4321 |
1994
5,000 hrs. minimum |
b-to-b
15%;
b-to-c 85%
outbound 60%;
inbound 35%;
interactive 5% |
Pay-for-Performance
Programs, Customer Care, Multilingual |
44 |
| 34.
Young America Corp.*' -
Chanhassen, MN (3) |
952-294-6000
952-294-8497 |
1990
500 hrs. minimum |
b-to-b
10%;
b-to-c 90%
outbound 1%;
inbound 80%;
interactive 19% |
Customer
Care, Interactive, Lead Generation |
25 |
| 35.
Telerx* - Horsham, PA (3) |
800-2TELERX |
1980
1,000 hrs. minimum |
b-to-b
20%;
b-to-c 80%
outbound 20%;
inbound 80% |
Customer
Care, Customer Service, Consumer Affairs |
33 |
| 36.
OSC Teleservices' - Lubbock, TX
(2) |
800-658-2143
806-747-5047 |
1987
negotiable minimum |
b-to-c
100%
inbound 80%; interactive 20% |
Billing
Inquiry, Telecommunications, Consumer Products |
43 |
| 37.
USA 800, Inc. - Kansas
City, MO (3) |
800-821-7539
816-358-8845 |
1976
100 hrs. minimum |
b-to-b
20%;
b-to-c 80%
outbound 1%; inbound 99% |
Customer
Care, Catalog, Product Sales |
32 |
| 38.
Kronos Connect* -
Phoenix, AZ (1) |
800-290-3595
502-992-1592 |
1998
200 hrs. minimum |
b-to-b
10%;
b-to-c 90%
outbound 30%;
inbound 70% |
Health
Care, Insurance, Customer Management/ Retention |
n/a |
| 39.
Alert Communications* -
Los Angeles, CA (4) |
323-254-7171
323-254-6802 |
1949
200 hrs. minimum |
b-to-b
30%;
b-to-c 70%
outbound 6%;
inbound 84%;
interactive 10% |
Customer
Service/ Support, E-service/ Support, Inbound Order |
37 |
| 40.
DialAmerica Marketing,
Inc.' - Mahwah, NJ (59) |
201-327-0200
201-327-4875 |
1957
variable minimum |
b-to-b
15%;
b-to-c 85%
outbound 90%;
inbound 7%;
interactive 3% |
Customer
Acquisition, Retention and Growth |
31 |
41.
Business Response, Inc.
(part of the SR. Teleperformance Group) - St. Louis, MO
(5) |
800-920-6565
314-216-3236 |
1986
1,000 hrs. minimum |
b-to-b
20%;
b-to-c 80%
outbound 50%;
inbound 50% |
Financial
Services, Sales/Service,
Customer Care (CRM) |
39 |
| 42.
Advanced Data-Comm, Inc.
- Dubuque, IA (6) |
800-582-9501
563-582-2003 |
1988
200 hrs. minimum |
b-to-b
90%;
b-to-c 10%
outbound 45%;
inbound 55% |
B-to-B
Sales, B-to-B Publishing Requalification, Third-Party Verification |
36 |
| 43.
Gage Marketing Services'
- Plymouth, MN (4) |
763-745-1911
763-745-1908 |
1988
125 hrs. minimum |
b-to-b
15%;
b-to-c 85%
outbound 1%;
inbound 98%;
interactive 1% |
Customer
Service, IVR Applications, E-commerce |
38 |
| 44.
NSDI Teleperformance
(part of the SR. Teleperformance Group) - Atlanta, GA
(4) |
404-256-4673
404-250-9277 |
1990
1,000 hrs. minimum |
b-to-b
10%;
b-to-c 90%
outbound 75%;
inbound 25% |
CRM,
Telemarketing, Research |
48 |
| 45.
The Product Line
- Denver, CO (2) |
303-671-8000
303-696-7300 |
1976
100 hrs./mo. minimum |
b-to-b
37%;
b-to-c 63%
outbound 20%;
inbound 80% |
High-Tech,
Consumer Products, Sales-Focused Programs |
41 |
| 46.
InService America -
Forest, VA (1) |
434-316-7400
434-316-7407 |
1997
250 hrs. minimum |
b-to-b
15%;
b-to-c 85%
outbound 15%;
inbound 85% |
Inbound/Outbound
Telemarketing, Voice Broadcasting |
40 |
| 47.
World Access, Inc. -
Richmond, VA (2) |
804-285-3300
804-673-1587 |
1983
no minimum |
b-to-b
10%;
b-to-c 90%
outbound 5%;
inbound 95% |
Travel
Protection, Credit Card Enhancement, Medical Assistance |
42 |
| 48.
IRT (Interactive Response
Technologies) - Ft. Lauderdale, FL (1) |
800-700-3033
954-484-0818 |
1995
1,600
hrs./mo. minimum |
b-to-b
15%;
b-to-c 85%
outbound 30%;
inbound 70% |
Financial
Services, Consumer Products, Telecommunications |
n/a |
| 49.
King TeleServices*'
-
New York, NY (4) |
212-462-7000
212-352-8815 |
1991
500 hrs. minimum |
b-to-b
30%;
b-to-c 70%
outbound 40%;
inbound 50%;
interactive 10% |
Financial
Services, Telecommunications, Proxy |
28 |
| 50.
Edcor - Pontiac, MI (2) |
248-836-1321
248-836-1403 |
1981
1,000 hrs. minimum |
b-to-b
77%;
b-to-c 23%
outbound 15%;
inbound 85% |
CRM,
Learning Management Service, Tuition Asst. Programs |
n/a |
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