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CUSTOMER INTER@CTION Solutions
January 2004
OUTSOURCING OF CALL CENTER AND CRM FUNCTIONS
Three Wishes For The Call Center Manager

Surviving The Sales And Marketing Age: How To Diversify For Your Survival

CALL CENTER/CRM MANAGEMENT SCOPE
2003 Product Of The Year Awards

CRM
Creating Your Branded Customer Experience

Hoster IP Solutions Are Key To Next Generation Contact Centers

RE: LOCATIONS:
Costa Rica

TMC LABS
TMC Labs Review

MONTHLY FEATURES
The CEO Spotlight
 
 

January 2004

DEPARTMENTS
   Publisher's Outlook
   By Nadji Tehrani

   High Priority!
   By Rich Tehrani

INDUSTRY NEWS
Customer [email protected] News

Daily News!
Go to TMCnet.com for the latest communications technology news
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