Three Wishes For The Call Center Manager
By Robert Camastro,
Virtual-Agent Services
When the call
center genie pops out of the bottle and offers to grant three wishes, most
of us would be tempted to wish away two of our problems and reserve the
third wish for the granting of three more wishes. After all, most of us have
more than three problems to solve in our call centers.
Surviving The Sales And Marketing Ice Age: How To Diversify For Your
Survival
By Martin Wales, Customer Catcher Institute What
intelligent marketers would let any one tactic’s limitations or its end mean
the death of fresh leads or even their business? Apparently, there are some
less savvy marketers out there. The whining, yelling and screams are coming
from the dinosaurs with their feet caught in the tar pits.
2003 Product
Of The Year Awards
Each year, Customer Inter@ction Solutions® magazine bestows its
Product of the Year awards on companies that have demonstrated excellence
in technological advancement and application refinements.
Creating Your Branded Customer Experience
By Mariann McDonagh, Verint Systems, Inc. The
type of customer experience you provide today will be most obvious in the
operational philosophy of your contact center. If the contact center makes
little or no effort to proactively determine the right customer outcome,
then your customer experience is random.
TMC
Labs:
ExpertCity's
GoToAssist
RE:
LOCATIONS:
Considering
Costa Rica
By Tim Parry, Associate Editor,
Customer Inter@ction Solutions®
The CEO Spotlight
This month, the CEO Spotlight is on Eli Borodow, CEO of
Telephony@Work.
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DEPARTMENTS
Publisher's Outlook
By Nadji Tehrani
In this issue, Nadji Tehrani assesses the
state of the industry, and looks at the post-DNC business world. Also,
several call center, CRM and teleservices executives offer their views on
industry trends for
'04 and beyond.
High Priority!
By Rich Tehrani
Economists forecast that 2004 will bring much improved business spending.
With that in mind, here is a smattering of new and exciting companies to
look at in the new year.
INDUSTRY NEWS
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News
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