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CallCenterAnywhere is a multimedia ACD that delivers skills-based routing, blended outbound dialing, and built-in quality assurance capabilities in a single, pre-integrated solution. CallCenterAnywhere includes an integrated SIP soft switch that is differentiated by transparent and universal interoperability between VoIP protocols (H.323 and SIP) that are generally mutually exclusive on other vendor platforms. CallCenterAnywhere offers a seamless IP migration plan in that it can act as an overlay solution across geographically diverse locations. The application logic and supporting environmental software (Web servers, mail servers, application servers, etc.) can reside in a remote data center (with optional mirroring in real-time in another) and provide control for IP voice gateways at an unlimited number of locations by securely leveraging the public Internet. IP gateways can also act as stand-alone switching resources or sit in front of or sit behind legacy PBXs at remote sites. These gateways can be strictly site-specific or represent entry points and exit points in a unified global network; one managed by a common single or multitenant back-end application infrastructure. Local tenant processes can live on-site or in the network.
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