WebEx Communications, Inc.
3979 Freedom Circle
Santa Clara, CA, 95054, United States

http://www.webex.com


Product Name: WebEx Remote Support

As an Internet-based, on-demand application, WebEx Remote Support sessions can be initiated by the agent or by the customer from the Internet. With a click of a button, customer requests will be queued, routed and distributed to the most qualified available agent. Agents can initiate desktop share, file sharing and address customer concerns in a fast and efficient manner. Customer permission is required to perform any of the functions, providing secure, permission-based access. WebEx Remote Support is delivered on-demand over the WebEx MediaTone Network, a private global network. No new software or hardware is required, making it easy to implement and easy to scale as support needs change. The MediaTone Network offers better than 99.99 percent reliability, as well as robust security. Customer information is never persistently stored on WebEx servers and 128-bit SSL and AES encryption ensures all support calls are private and secure.