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Impact 360 — which supports traditional, IP and mixed telephony environments — is one of the most widely deployed IP call recording solutions on the market today. The Impact 360 IP Recorder enables up to and including 100 percent call/customer interaction recording, easily handling high-volume recording for compliance and sales verification purposes as well as for quality assurance. The software records all voice transactions across multiple sites. It can randomly capture a subset of transactions that may be of particular interest to an individual, or record contacts on-demand. Leveraging Impact 360, companies can acquire more value from telephone contacts by immediately recording, categorizing, notifying and storing their IP telephony calls. The Impact 360 IP Recorder solution brings the benefits of contact recording, review and analysis to potentially everyone who uses a telephone at their place of work, and enables employees to better collaborate by capturing and sharing recorded contacts enterprisewide. The software-based recorder, which operates on an open architecture, is cost-effective and can scale down to single-channel occasional recording to meet the needs of individuals and small to mid-sized businesses, as well as scale up to meet the requirements of large enterprises.
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