CosmoCom
121 Broad Hollow Road
Melville, NY, 11747, United States

http://www.cosmocom.com


Product Name: CosmoCall Universe

CosmoCall Universe meets the contact center business needs of a wide variety of organizations. Network service providers, IT and teleservices outsourcers and other service organizations use the platform to offer hosted contact center on-demand services to their clients, in both dedicated hosting scenarios and especially in shared-platform scenarios. Outsourcers also use it to fulfill both inbound and outbound service agreements with their clients. Enterprises use CosmoCall Universe as their premise-based contact center system, sometimes providing an internal hosted contact center service to the many contact center clients within their enterprises. OEMs use its technology in their own complete contact center and customer relationship management solutions. System Integrators, VARs and business process outsourcers offer CosmoCall Universe as a component of their clients’ CRM and business process solutions.