Zeacom, Inc.
2485 McCabe Way
Suite 200
Irvine, CA, 92614

http://www.zeacom.com


Product Name: Zeacom ContactCenter

Zeacom ContactCenter is targeted at organizations operating contact centers with fewer than 300 seats. Zeacom’s success in this target market can be attributed to its ability to deliver sophisticated contact center functionality at a price point that is accessible to small and medium-sized organizations. Zeacom has long recognized the importance of Web-based applications and has developed its Zeacom ContactCenter solution with IP-based communications in mind. Zeacom ContactCenter works with multiple IP telephony environments as well as non-IP environments, making it easier for organizations to migrate their contact center operations over to an IP environment. Zeacom’s latest release, Zeacom ContactCenter 4.0, encompasses a number of distinctive new features and enhancements. For example, Zeacom’s Fax Queuing now makes it easier to reply quickly and accurately to faxes using customized fax response templates. Activity Queuing makes it possible for contact centers to queue, process and manage new media types such as work tickets, reference numbers or outstanding tasks