Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA, 95134

http://www.cisco.com


Product Name: Cisco Unified Contact Center

Cisco Unified Contact Center is an IP-based solution designed to support virtual call centers across many locations. It is ideal for large enterprises as well as small and mid-sized organizations that need to ensure scalability as their businesses grow. The Cisco Unified Contact Center can be hosted in a service provider environment as well as on premise, so businesses can choose the deployment model that best matches their organizational, technical and operations capabilities. Cisco Unified Contact Center delivers intelligent contact routing, call treatment, network-to-desktop computer-telephony integration (CTI) and multichannel contact management over an IP infrastructure. The solution combines multichannel ACD functionality with IP telephony in a unified solution, enabling companies to rapidly deploy a distributed contact center infrastructure. Cisco Unified Contact Center enables companies to smoothly integrate inbound and outbound voice applications with Internet applications including real-time chat, Web collaboration and e-mail.